As Chief Technology Officer and Vice President of Products, Gary is responsible for guiding overall product strategy and product development, where he gets to apply his customer-centric values and beliefs in creating the next generation of Customer Service and Support products.
Gary started his tenure here at Dovetail in product development, and was one of the principal architects and developers of the First Choice Foundation Library, which serves as the backbone and development platform for the current Dovetail suite of applications. From there, he served as the Director of Software Development, leading the development team on the current Dovetail suite of products, and then later serving as VP of Services and Support, where he led a team of dedicated professionals that helped make Dovetail known for its world-class support.
Prior to joining Dovetail Software in 2001, Gary served as a principal technical consultant at Clarify for over four years, focusing on all aspects of implementation and customization. He worked on the implementations of some of Clarify's biggest customers, including IBM, Compaq, Sprint PCS, AT&T and Best Buy.
Before joining Clarify, Gary worked at The MathWorks, where he managed and maintained their Clarify implementation, including system administration, customizations, interfaces, reporting and upgrades.
Gary has a BSEE degree from the University of Lowell.
Gary regularly blogs about Dovetail and Clarify at http://www.dovetailsoftware.com/blog/gsherman
Email: gary@dovetailsoftware.com
Phone: 512-610-5466
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