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October 2007 - Posts

What we need is a user story
There was an interesting discussion this week over on the Clarify IT Toolbox list - interesting (to me) not so much because of the technical question, but because how it brings to light user stories, or lack thereof. The original question: How Can I custimize Read More...
My free resume tip of the day: include your contact information
I received a resume today from someone looking for a job. It was forwarded from a job search board. His resume has his name, but no contact info. Not a phone number, email address, website, physical address - nothing. Guess who won't be getting a call Read More...
Quick auto-login to Dovetail Agent (fcClient)
In a call center, most agents tend to stay logged into their CRM application all day long, as it is their primary use application. However there are also many other users who simply log in occasionally, do what they need to do, then log back out again. Read More...
cctvtmmain : a useful, but broken, and poorly named, utility for closing child cases
We recently received an inquiry from a customer asking about Clarify's cctvtmmain utility. Specifically, it was throwing a useless error message, and they wanted our help. Our first response was WTF is cctvtmmain ? A little research, and we discovered Read More...
Microsoft is changing the world - at least part of my world - for the better
I’m a big fan of Hugh McLeod , and being that I am part of the Microsoft ecosystem, I have been following his Blue Monster Project . In a recent post , Hugh says: That if Microsoft wishes to change the world, then changing themselves is also, most Read More...
ASP.NET MVC framework
This was an unbelieveably exciting session at the ALT.NET conference. Scott Guthrie demo-ed an upcoming ASP.NET MVC framework. It rocked! The principles: Separation of concerns, unit testing, red/green TDD, maintainable Extensible and pluggable Enable Read More...
BDD (Behavior Driven Development) Discussion at the ALT.NET conference
I’ve had very little exposure to BDD, so I was interested in learning more. Specifically, most of my BDD knowledge has come from Scott Bellware , so I wanted to hear what others had to say about it. I listened to Scott Bellware’s explanation, Read More...
Friday night at the ALT.NET conference
This past weekend was the first ALT.NET conference , held here in Austin, TX. Right from the start, I knew this was going to be special. The list of attendees was amazing. It’s like my blog roll, but live! The format This was not your typical run Read More...