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November 2007 - Posts

New office, new phone number
We ( Dovetail Software ) moved offices this week. Of course we're still in Austin. We actually only moved a few miles from our old office. It's a much nicer space. The views are beautiful, and our agile development team rooms are much nicer than our old Read More...
Snackbyte: Implementation services should include source-code control
This is just a little snackbyte that I was thinking about today: Implementation services should include source-code control. Meaning, when a vendor helps a customer with implementation of the vendors product, part of the service should include source-code Read More...
Automatic Subcase Creation
While working with a customer this week, they asked about automatic subcase creation, similar to Clarify's Task Manager module. For example, if a new case of type "New Employee" is created, then I want to automatically create 3 subcases: One Read More...
Migrate a business rule from one database to another
I was working with a customer today, and they mentioned that one task that is problematic for them is moving business rules from their test database into the production database. Currently, the business rule is manually created via the Clarify Client Read More...
Firing Business Rules based on the business hours of a queue
One of our customers posed an interesting problem to me this week. They have offices in different locations, in different time zones, with different business hours. The employees in these offices work on different hours from one another, meaning that Read More...