December 2007 - Posts
Dan Bergondy has a post on how to create a view in Clarify that contains a calculated column . Good stuff!
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We publish our knowledgebase articles online: http://www.dovetailsoftware.com/resources/knowledgeBase.aspx . We use the Dovetail SDK to query the solutions in our Clarify/Dovetail database and build the HTML pages. In addition, we have a page that lists
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A very common misconception is that RuleManager is responsible for evaluating Auto-Destination rules. Perhaps it's because both contain the word "rule". Not sure. Let's all say it together: Auto-Destination Rules have nothing to do with RuleManager.
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I recently StumbledUpon IE7Pro , which is an add-on for Internet Explorer . Although my primary browser is Firefox, I use IE for our web applications, including Dovetail Agent . IE7Pro adds a whole bunch of useful enhancements. There are two that are
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We've recently had a couple questions from customers in regards to queue members and supervisors. There is definitely some weirdness here, so hopefully this post will clear up a little confusion. In Clarify, there are two relations from queue to user:
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Many customers use hierarchical (multi-level) drop-down lists in their Clarify/Dovetail implementations. So, when one level of a select list changes, the down-level lists change as well. Clarify allows up 5 levels for a list. As an example, in baseline
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