February 2008 - Posts
Neal Ford has a good post recounting his experience at a car rental counter - the same experience I've had many times. I too often wondered - why are they typing so much? He ties this into the decisions made everyday in IT organizations at enterprises,
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Kent Valentine , a member of our sales team, has dunked his toe into the blogging waters . I'm looking forward to reading his tales from the field, which I'm sure will offer a different perspective than what us techies have to say.
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Kevin Miller recently had a recent post talking about how we have notifications from our Clarify/Dovetail system show up in Campfire . When a case is dispatched to our support queue, we get a notification in Campfire . That tends to be where we all "hang
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While talking with a customer recently, they were showing off a "feature" that they had implemented. Whenever they added a note to a case, they have some ClearBasic code that automatically uppercases the entire text of the note before saving
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