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May 2008 - Posts

Subscribe by email
Those that know me are well aware that I'm a big fan of RSS feeds. But, I do realize that not everyone has yet jumped onto the RSS bandwagon. So if you'd like to subscribe to my blog by email, you now can. Simply click the Subscribe by Email link, and Read More...
Austin Code Camp Recap
I spent Saturday with friends , co-workers , Twitter peeps, and assorted geeks at the third annual Austin Code Camp . I've been all three years, and I enjoyed this one the most. There was over 200 attendees, which was a great turnout. There was a lot Read More...
Web Developers: Make sure you're displaying script errors
By default, Internet Explorer doesn't display script errors. Most of the time this is fine, but when developing web applications, you want to be aware of any script errors. For example, lets say you have this line of BLOCKED SCRIPT var foo = document.getElementByid('bar').value; Read More...
Fun, fun, fun with ADO and Unicode characters
We recently ran into an issue with ADO rendering Unicode characters. To be honest, we're doing some pretty weird stuff inside the fcSDK. We're performing database queries using ADO.NET, and then we take the DataRow and convert it into an ADO Recordset, Read More...
Notify the case owner when someone else logs a note to their case
In a previous post, we learned how to use a variable on either side of a business rule condition . Now, we'll create a business rule that uses this type of condition. User Story We'll start with a story: As a case owner, I want to be notified when someone Read More...
Using variables on both sides of a business rule condition
Most people know that you can use a variable on the left side of a business rule condition, such as: Case Type = New Employee The left side of the condition, "Case Type", is actually a business rule property that gets evaluated at runtime. The Read More...
Pretty Dates in JavaScript
A common way of expressing dates nowadays is to represent them as an approximate age. For example, rather than saying something happened at 5/5/2008 4:21:01 PM , we can say it happened one minute ago . I wanted to use this in DovetailAgent to show the Read More...
Having Rulemanager send SMS notifications via Twitter
Kevin had an earlier post discussing how Rulemanager could fire a script that would notify all queue members via Twitter when a case is dispatched to a queue. The script took the queue name as an input, queried the database for the queue members, and Read More...
My favorite web apps
ReadWriteWeb published the results of their survey on what web apps most excited their readers . Here's my list of the web apps I use frequently: Twitter Flickr Google Reader del.icio.us Remember The Milk GMail Google Docs Campfire Basecamp A few more Read More...