June 2008 - Posts
A common customization within Clarify is to highlight priority cases in a wipBin or queue by setting their color. For example, make High Priority cases really stand out by coloring them red. Clarify Classic Client The ClearBasic Customization Guide has
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Over on the 37signals blog, they're talking about some of their design decisions in tweaking their support request form . In Clarify/Dovetail parlance, we have a Case Type and a Case Severity . It seems 37signals have gone back and forth between the two,
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In the Dovetail SDK, there is a DeleteById method on the ClarifyGeneric object . This is useful when you know the objid of the record you want to delete. Perhaps the objid is posted to a web page, or you've pulled it out of a relation column from a different
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John Resig (creator of jQuery) recently posted a bunch of his presentations online , focused on JavaScript and jQuery. Check 'em out. I'm fast becoming a huge fan of jQuery , and we're now using it a lot more within Dovetail Agent . Not only is the library
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At Dovetail one of the things we sell is Clarify Helpdesk support. This means that customers having problems with Clarify Client can get support when they run into issues. We had an interesting case recently that I thought would be good to share with
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One of the more interesting ideas I've seen kicking around the blogosphere is support by group chat. We use Campfire here at Dovetail as a group chat application, and we love it. It allows all of us to share information, even when we may be in different
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