July 2008 - Posts
In a previous post , I covered some details on Seeker - our full-text search engine, along with its integration with applications, such as Dovetail Agent . One of the other things I really like about Seeker is its extensibility. Via configuration, Seeker
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Dovetail Seeker is our search engine for Clarify/Dovetail. One of the things I really like about Seeker is that its easy to take advantage of its search results from different applications. Because Seeker is a web service, its relatively easy to have
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Kevin walked past my laptop the other day and noticed an ugly looking hot-dog-inspired-colored window, and asked - what the hell is that? This is what it was: Ugly? Absolutely. Useful? I think so. I thought it deserved some explanation, so here goes.
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One of the best practices that ITIL brings to the party within Incident (case) Management is prioritization . ITIL calls out 3 separate attributes: impact, urgency, and priority. Impact : the measure of how business critical it is. Urgency : a necessary
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For the most part, Clarify is pretty easy to customize. Occasionally, you run into Clarify forms that just don't behave as you would expect. In particular, the "old" Clarify forms, that were all written in C, long before ClearBasic was considered
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I've been diving into ITIL in more detail lately, understanding IT best practices, and how our products and processes match up with the guidance set forth by ITIL. What is ITIL? ITIL (IT Infrastructure Library) is a public framework that describes Best
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I'm sure most of the ClearBasic brainiacs already know this (and I may have at one point), but the parameter to App.ShowSolution is a record of type "workaround", not a record of type "probdesc". I probably knew this at one time, but
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Fun with Wordle , based on my tags.
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