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In a recent destinationCRM article , a couple of Oracle execs say: Transforming your business to a customer-centric organization starts with a CRM-focused services-oriented architecture. I have to disagree. While I concur that well-architected solutions
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The 37signals guys point us towards Twitter's use of HelpSpot's Help Desk software : How do you help your helpdesk/support team give you the best support? Give them the information they need right from the start. I really like the simple, clear, and concise
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I've received a few questions on this recently, so I decided a post is in order. One of the features in Rulemanager (both the Clarify/Amdocs Rulemanager and the Dovetail Rulemanager ) is the ability to have it invoke command line scripts/executables via
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Every morning I get an email report containing all of the Full Text Searches that our customers performed within our SelfService application , along with how many results each search resulted in, and if there were any errors. Our volume is low, so it's
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John Ragsdale points out a new product that allows companies to monitor what's being said about their products and services in the blogosphere. We've been talking a lot about this here at Dovetail, specifically how a post on a blog or forum can be turned
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SuperEmailClerk.NET (SEC.NET), when running in API Invoke mode, will invoke requested APIs and return the results in a reply email. SEC.NET can be configured to execute API toolkits purchased from Dovetail Software, such as the ClearSupport toolkit, or
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For years, Clarify has used the full-text search engine from Fulcrum (now Hummingbird OpenText ) to allow full text searches in its applications. This was important back in the day, since the database vendors didn't offer good solutions to this problem.
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Here's an interesting scenario that we recently ran into when developing our SchemaEditor application for Clarify. In Clarify, the rule is that relation names must be unique within a table, which makes sense. For example, I cannot have two relations named
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We had one of our developer's workstations fail on startup this week. Upon powering on, it would emit a series of beeps, and then power down. We took note of the series of beeps: 4 beeps, pause, 4 beeps, pause, 4 beeps. A call into Dell support, explain
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