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Segregating your data using Data Restriction
The Dovetail SDK (fcSDK) includes Data Restriction Technology.Data Restriction allows you to segregate your Clarify/Dovetail database so that different sets of users can use the same forms (and customizations), yet see different sets of data from the Read More...
Notify the case owner when someone else logs a note to their case
In a previous post, we learned how to use a variable on either side of a business rule condition . Now, we'll create a business rule that uses this type of condition. User Story We'll start with a story: As a case owner, I want to be notified when someone Read More...