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Dovetail Agent (RSS)
Saving Searches in Dovetail Agent One of the things under development for the next version of Dovetail Agent is the ability to save your favorite searches. Here’s a screenshot: So you can now save your searches, and easily execute them again at anytime.
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I recently upgraded my day-to-day environment to Windows 7 (64-bit) using MSSQL 2008. This week I needed to do some Oracle work, so I needed to get DovetailAgent working with an Oracle 9 (technically 9.2.0.1.0) database, so I needed Oracle client software.
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I was recently at a customer site, and while sitting down with one of their agents, noticed that this agent belonged to over 100 queues. Because of this, the left column of the console within DovetailAgent, which shows all of the queues, had a scrollbar
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The case history within Clarify has always been a bit of a sore spot with users for a long time. It was good - in that it made it easy to quickly review the details of the case. But, it did have its issues: Its just one giant text blob. You have no control
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One of the more underused features within Clarify/Dovetail is the ability to link cases to solutions. Its a great feature - I just don't see it used often enough. This allows organizations to track which solutions are used the most, and use that information
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One of the things I've wanted to do for a long time is have the ability to add comments on objects within the Clarify/Dovetail system. As a specific example, I've wanted to be able to add comments to a solution. For those not versed in Clarify/Dovetail
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I was pretty excited to play with Ubiquity , a new Firefox extension that lets me think and act in a more natural language with my PC. From the Ubiquity Tutorial : Ubiquity is an experimental Firefox extension that gives you a powerful new way to interact
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In previous posts, we've covered the basics of Seeker , along with searching custom attributes of an object (such as case.x_notes). Continuing on, lets look at how to index and search custom objects. In our environment, we keep track of the software license
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In a previous post , I covered some details on Seeker - our full-text search engine, along with its integration with applications, such as Dovetail Agent . One of the other things I really like about Seeker is its extensibility. Via configuration, Seeker
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