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Saving Searches in Dovetail applications
Saving Searches in Dovetail Agent One of the things under development for the next version of Dovetail Agent is the ability to save your favorite searches. Here’s a screenshot: So you can now save your searches, and easily execute them again at anytime. Read More...
A plethora of uses for Dovetail Mobile
Dovetail Mobile has quickly become one of my favorite products. Although it was originally designed for use on Mobile devices, it seems that I'm constantly coming up with new ways to use it. On a Mobile Device In its original intended state: on a mobile Read More...
Clarify / Amdocs / Dovetail access from a Google Gadget
I was playing with Google Gadgets a bit lately, and wanted to see what I could do with creating a gadget for Clarify / Amdocs / Dovetail. Gadgets are simple HTML and JavaScript applications that can be embedded in webpages and other apps. Google has good Read More...
SMS notifications and alerts
Notifications and escalations generated by Rulemanager are an integral component of the Clarify/Dovetail system. Traditionally, email and in-application notifications are the most common notification delivery mechanisms. Digital pagers were popular years Read More...
Dovetail Mobile Agent: Only show the queues that have stuff in them
As I've mentioned before , I use Dovetail Mobile Agent for my day-to-day case activities. Its simplicity and ease of use really pleases me. Even though it was targeted as an app for mobile devices, it works just as well using normal browsers on desktops Read More...
Keyboard Shortcuts for Dovetail Mobile Agent
In a past post , I discussed how to use GreaseMonkey to modify a web application, particularly, Dovetail Mobile Agent. In my last post , I linked to a GreaseMonkey script that added keyboard shortcuts to Basecamp. Now let's combine the two together. Access Read More...
Adding a signature to Log Email in Dovetail Mobile Agent using Ubiquity or GreaseMonkey
As I mentioned in a previous post , I've started using Dovetail Mobile Agent for my day-to-day case activities. Its still early in its project lifecycle, so it doesn't have all of the bells and whistles (yet), but that's OK with me. For example, you can Read More...
My first Ubiquity command : view a case in Dovetail
I was pretty excited to play with Ubiquity , a new Firefox extension that lets me think and act in a more natural language with my PC. From the Ubiquity Tutorial : Ubiquity is an experimental Firefox extension that gives you a powerful new way to interact Read More...