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Using Log4Net in PowerShell
I was writing some PowerShell this week, and wanted to do some logging. I’ve blogged in the past about configuring log4net with the fcSDK within Powershell . However, this method relied on the log4net handling within our SDK. What if I wanted to log before Read More...
Migrating a case from Clarify into a Zendesk ticket
I recently received a request asking how to migrate some data (specifically, cases) from Clarify into Zendesk . Seems the company is in the process of turning off Clarify and rolling out Zendesk.     It’s all about the APIs We provide a full Read More...
More fun with Powershell
I was recently working on porting some existing ClearBasic batch (cbbatch) scripts to PowerShell. I’ve blogged in the past about using our SDK with Powershell . For this particular project, I had multiple scripts to port, and I was looking to extract Read More...
Creating Bug-Free software
I've heard some rumblings of late about software companies claiming that they have bug-free software, while behind the scenes they are simply closing bugs that have been opened without actually fixing them. Well, this is certainly a much easier way to Read More...
Automatic Subcase Creation
While working with a customer this week, they asked about automatic subcase creation, similar to Clarify's Task Manager module. For example, if a new case of type "New Employee" is created, then I want to automatically create 3 subcases: One Read More...
cctvtmmain : a useful, but broken, and poorly named, utility for closing child cases
We recently received an inquiry from a customer asking about Clarify's cctvtmmain utility. Specifically, it was throwing a useless error message, and they wanted our help. Our first response was WTF is cctvtmmain ? A little research, and we discovered Read More...
Having RuleManager invoke command line scripts
I've received a few questions on this recently, so I decided a post is in order. One of the features in Rulemanager (both the Clarify/Amdocs Rulemanager and the Dovetail Rulemanager ) is the ability to have it invoke command line scripts/executables via Read More...
Powershell Quick Reference and HelpFile available
The PowerShell Guy points out two useful downloads: PowerShell Quick Reference Windows PowerShell Graphical Help File Good stuff. Read More...