The 37signals guys point us towards Twitter's use of HelpSpot's Help Desk software : How do you help your helpdesk/support team give you the best support? Give them the information they need right from the start. I really like the simple, clear, and concise
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One of the features of the fcSDK is its ability to cache frequently-used, rarely-changed data, such as the schema meta-data (ADP tables), lists (Application Lists, Status codes, User-defined lists), geography data (states, countries, time_zones, currencies),
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John Ragsdale points us to noHold , which is a more conversational form of web SelfService. A dialog is much more engaging than search results. And you can easily escalate your question to a support agent at any time. Linksys' implementation is pretty
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