When we talk about workflow within our CRM systems, we commonly talk about cases, subcases, part requests, etc. But every queueable object within our Clarify/Dovetail system can have its own workflow. Including Solutions. Many people don’t think about
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A very common misconception is that RuleManager is responsible for evaluating Auto-Destination rules. Perhaps it's because both contain the word "rule". Not sure. Let's all say it together: Auto-Destination Rules have nothing to do with RuleManager.
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