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When working cases in Clarify / Dovetail, an option available to agents is Initial Response. Initial Response allows an agent to mark that the initial response to a customer has occurred. True to its name, an Initial Response can only occur once in the
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Big thanks to those that attended today’s webinar on Rulemanager and Advanced Business Rules We had a good turnout, and some really good participation from attendees. Slides The slides from today’s presentation are available on Slideshare . Links
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Just a little reminder that I will be hosting a training webinar this Thursday. Advanced Business Rules (Part 2) User-defined Business Rule Events Business rules based on custom object types New Event Creation Times and Calendars Custom Notification Methods
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Thanks to those that attended today’s webinar on Rulemanager and Advanced Business Rules We had a good turnout, and some really good questions from attendees. Slides The slides from today’s presentation are available on Slideshare . Links Rulemanager
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Just a little reminder that I will be hosting a webinar this Thursday. Topic: Advanced Business Rules (Part 1) Understanding Rule Properties Understanding recipient aliases Creating your own rule properties Better ways to search/view business rules Tips
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I previously announced an Advanced Business Rules and Rulemanager talk. After further consideration I’ve decided to break this into two sessions. There’s a lot of information to share, and I don’t want to rush it (nor do I want everyone overwhelmed with
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Thanks to those that attended today’s webinar on Rulemanager. We had a good turnout, and some good questions from attendees. Slides The slides from today’s presentation are available on Slideshare . Links Rulemanager Wiki: http://rulemanager.wikispaces.com/
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Just a little reminder that I will be hosting a webinar this Thursday. It will be an introduction and overview of Rulemanager and Business Rules. What is Rulemanager? What is a Business Rule? What can business rules do (and not do)? Examples Extensibility
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A few months ago, I threw out some thoughts regarding Clarify training and knowledge : One of the themes I’ve picked up on recently is that there seems to be a lot of organizations who still use Clarify /Amdocs, but not to its full potential. Nowhere
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Ever since I heard about activity streams , I’ve been thinking about an activity stream out of our Clarify / Dovetail Customer Service system. I saw Chris Messina present about activity streams at SXSW 2010 , and got even more jazzed. What are activity
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