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Over on IT toolbox, a recent post was inquiring about people's experience of dealing with Dovetail . One of our customers responded: we were a customer of theirs for about 2 years (purchased Super Email Clerk)...we moved on to a different package at the
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Becky at the Customers Rock! blog recently detailed the FreshBooks roadtrip , which is a great example of how a company can stay connected with its customers. I love this: This was not a product roadshow. This was a listening tour . I also really
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I've run into two scenarios this week where co-workers asked me how they should handle certain requests. How these questions get answered shows how much you're in a customer-centric mindset. Customer requests a new version of a product Within our SelfService
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Over the last couple of years, a number of very useful JavaScript libraries and frameworks have been introduced that make it tremendously easier to build rich web applications. A few of the more popular ones: Prototype Script.aculo.us MooTools These frameworks
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In a recent destinationCRM article , a couple of Oracle execs say: Transforming your business to a customer-centric organization starts with a CRM-focused services-oriented architecture. I have to disagree. While I concur that well-architected solutions
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The 37signals guys point us towards Twitter's use of HelpSpot's Help Desk software : How do you help your helpdesk/support team give you the best support? Give them the information they need right from the start. I really like the simple, clear, and concise
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I've blogged in the past about turning blog entries into customer experiences . Here's a recent real-world example of that. Adam Esterline reviewed Watir as part of a web application testing comparison. In his own words, "I did not give Watir very high
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Check out this post on How Seagate learned to package like Apple . Not only is the packaging well done, but the "technical" manual (that doesn't come across as technical) is as well. They obviously thought about the entire customer experience , from a
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The Customers Rock! blog points us to Chad, the web concierge at Element Fusion . From the Customers Rock! blog: Chad’s job as concierge is to hand-hold the customers as they take their first steps with Light and make the who experience quick and easy.
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