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customization (RSS)
Kevin has started his first in a series of posts around customizing Dovetail Carrier . Good stuff! I’m looking forward to the rest of his series.
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We received a request recently about how to deal with some text in the system that was formatted using a fixed width font. For example, a customer might send in an email that contained some text that was laid out in a nicely formatted table structure.
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I was talking to a customer today, and they asked me about how to notify additional people when a commitment expires. For example, if a support agent makes a commitment to call the customer back at 4:00, but the agent goes home, we want to notify others
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Kevin has put together an RSS feed for our most recent knowledgebase articles . The feed can be subscribed to using a feed reader (such as Google Reader ), and any new articles will be delivered to you. Very cool. We eat our own dogfood here, meaning
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Smashing Magazine has a list of 45+ New jQuery Techniques For Good User Experience There's some cool ideas in there. The sortable lists technique would be useful for Drop-Down list management in DovetailAdmin. I also like the Scrollable HTML table plugin
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The case history within Clarify has always been a bit of a sore spot with users for a long time. It was good - in that it made it easy to quickly review the details of the case. But, it did have its issues: Its just one giant text blob. You have no control
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Someone recently asked me if the Clarify Classic Client could handle rich text in multi-line text controls - i.e. can text be made bold, italics, use different fonts/colors, etc. Out of the box - no. Clarify handles plain text only. But, we can customize
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Ever since we introduced Dovetail Seeker this summer , I was anxious to incorporate its capabilities with our applications. It is integrated within Dovetail Agent, Dovetail SelfService, and Dovetail Mobile Agent. Kevin also demonstrated how to incorporate
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Recently I had the need to consume JSON in ClearBasic. For example, I make a request to a web service, and the service returns a result set in JSON format. I want to display those results within Clarify. JSON JSON (JavaScript Object Notation) is a lightweight
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In a past post , I discussed how to use GreaseMonkey to modify a web application, particularly, Dovetail Mobile Agent. In my last post , I linked to a GreaseMonkey script that added keyboard shortcuts to Basecamp. Now let's combine the two together. Access
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