Browse by Tags
All Tags »
customization (RSS)
In previous posts, we've covered the basics of Seeker , along with searching custom attributes of an object (such as case.x_notes). Continuing on, lets look at how to index and search custom objects. In our environment, we keep track of the software license
Read More...
In a previous post , I covered some details on Seeker - our full-text search engine, along with its integration with applications, such as Dovetail Agent . One of the other things I really like about Seeker is its extensibility. Via configuration, Seeker
Read More...
Dovetail Seeker is our search engine for Clarify/Dovetail. One of the things I really like about Seeker is that its easy to take advantage of its search results from different applications. Because Seeker is a web service, its relatively easy to have
Read More...
Kevin walked past my laptop the other day and noticed an ugly looking hot-dog-inspired-colored window, and asked - what the hell is that? This is what it was: Ugly? Absolutely. Useful? I think so. I thought it deserved some explanation, so here goes.
Read More...
For the most part, Clarify is pretty easy to customize. Occasionally, you run into Clarify forms that just don't behave as you would expect. In particular, the "old" Clarify forms, that were all written in C, long before ClearBasic was considered
Read More...
I'm sure most of the ClearBasic brainiacs already know this (and I may have at one point), but the parameter to App.ShowSolution is a record of type "workaround", not a record of type "probdesc". I probably knew this at one time, but
Read More...
A common customization within Clarify is to highlight priority cases in a wipBin or queue by setting their color. For example, make High Priority cases really stand out by coloring them red. Clarify Classic Client The ClearBasic Customization Guide has
Read More...
John Resig (creator of jQuery) recently posted a bunch of his presentations online , focused on JavaScript and jQuery. Check 'em out. I'm fast becoming a huge fan of jQuery , and we're now using it a lot more within Dovetail Agent . Not only is the library
Read More...
At Dovetail one of the things we sell is Clarify Helpdesk support. This means that customers having problems with Clarify Client can get support when they run into issues. We had an interesting case recently that I thought would be good to share with
Read More...
By default, Internet Explorer doesn't display script errors. Most of the time this is fine, but when developing web applications, you want to be aware of any script errors. For example, lets say you have this line of BLOCKED SCRIPT var foo = document.getElementByid('bar').value;
Read More...
