It's that time of year again - time to renew our Microsoft Partner Certification. I hate this process. I especially hate their website - it very well may be the worst design in usability I've ever encountered. Unsupported browser To start, they only want
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The 37signals guys point us towards Twitter's use of HelpSpot's Help Desk software : How do you help your helpdesk/support team give you the best support? Give them the information they need right from the start. I really like the simple, clear, and concise
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Check out this post on How Seagate learned to package like Apple . Not only is the packaging well done, but the "technical" manual (that doesn't come across as technical) is as well. They obviously thought about the entire customer experience , from a
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