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I recently upgraded my day-to-day environment to Windows 7 (64-bit) using MSSQL 2008. This week I needed to do some Oracle work, so I needed to get DovetailAgent working with an Oracle 9 (technically 9.2.0.1.0) database, so I needed Oracle client software.
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The case history within Clarify has always been a bit of a sore spot with users for a long time. It was good - in that it made it easy to quickly review the details of the case. But, it did have its issues: Its just one giant text blob. You have no control
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One of the things I've wanted to do for a long time is have the ability to add comments on objects within the Clarify/Dovetail system. As a specific example, I've wanted to be able to add comments to a solution. For those not versed in Clarify/Dovetail
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In previous posts, we've covered the basics of Seeker , along with searching custom attributes of an object (such as case.x_notes). Continuing on, lets look at how to index and search custom objects. In our environment, we keep track of the software license
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John Resig (creator of jQuery) recently posted a bunch of his presentations online , focused on JavaScript and jQuery. Check 'em out. I'm fast becoming a huge fan of jQuery , and we're now using it a lot more within Dovetail Agent . Not only is the library
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A common way of expressing dates nowadays is to represent them as an approximate age. For example, rather than saying something happened at 5/5/2008 4:21:01 PM , we can say it happened one minute ago . I wanted to use this in DovetailAgent to show the
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Many customers use hierarchical (multi-level) drop-down lists in their Clarify/Dovetail implementations. So, when one level of a select list changes, the down-level lists change as well. Clarify allows up 5 levels for a list. As an example, in baseline
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While working with a customer this week, they asked about automatic subcase creation, similar to Clarify's Task Manager module. For example, if a new case of type "New Employee" is created, then I want to automatically create 3 subcases: One
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In a call center, most agents tend to stay logged into their CRM application all day long, as it is their primary use application. However there are also many other users who simply log in occasionally, do what they need to do, then log back out again.
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This was an unbelieveably exciting session at the ALT.NET conference. Scott Guthrie demo-ed an upcoming ASP.NET MVC framework. It rocked! The principles: Separation of concerns, unit testing, red/green TDD, maintainable Extensible and pluggable Enable
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