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John Resig (creator of jQuery) recently posted a bunch of his presentations online , focused on JavaScript and jQuery. Check 'em out. I'm fast becoming a huge fan of jQuery , and we're now using it a lot more within Dovetail Agent . Not only is the library
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A common way of expressing dates nowadays is to represent them as an approximate age. For example, rather than saying something happened at 5/5/2008 4:21:01 PM , we can say it happened one minute ago . I wanted to use this in DovetailAgent to show the
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Many customers use hierarchical (multi-level) drop-down lists in their Clarify/Dovetail implementations. So, when one level of a select list changes, the down-level lists change as well. Clarify allows up 5 levels for a list. As an example, in baseline
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While working with a customer this week, they asked about automatic subcase creation, similar to Clarify's Task Manager module. For example, if a new case of type "New Employee" is created, then I want to automatically create 3 subcases: One
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In a call center, most agents tend to stay logged into their CRM application all day long, as it is their primary use application. However there are also many other users who simply log in occasionally, do what they need to do, then log back out again.
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This was an unbelieveably exciting session at the ALT.NET conference. Scott Guthrie demo-ed an upcoming ASP.NET MVC framework. It rocked! The principles: Separation of concerns, unit testing, red/green TDD, maintainable Extensible and pluggable Enable
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Over the last couple of years, a number of very useful JavaScript libraries and frameworks have been introduced that make it tremendously easier to build rich web applications. A few of the more popular ones: Prototype Script.aculo.us MooTools These frameworks
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One of the common tasks for a support/call center manager is making sure the team is living up to its service level agreements (SLAs). Pretty much every customer I've ever dealt with has different SLAs. As you can imagine, there's a zillion ways for companies
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One of the features of the fcSDK is its ability to cache frequently-used, rarely-changed data, such as the schema meta-data (ADP tables), lists (Application Lists, Status codes, User-defined lists), geography data (states, countries, time_zones, currencies),
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Clarify employs a strict ownership paradigm with its application, meaning that only the owner of a workflow object can make a critical change to it. This ownership paradigm was baked into the product, and difficult to modify. For example, anyone can add
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