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We're considering a change to Dovetail EmailAgent , and wanted to float it by our users to see if anyone had any concerns or objections. Currently, when EmailAgent adds more information to a case, it actually performs a Log Note action. Clarify has a
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In the Dovetail SDK, there is a DeleteById method on the ClarifyGeneric object . This is useful when you know the objid of the record you want to delete. Perhaps the objid is posted to a web page, or you've pulled it out of a relation column from a different
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We publish our knowledgebase articles online: http://www.dovetailsoftware.com/resources/knowledgeBase.aspx . We use the Dovetail SDK to query the solutions in our Clarify/Dovetail database and build the HTML pages. In addition, we have a page that lists
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Many customers use hierarchical (multi-level) drop-down lists in their Clarify/Dovetail implementations. So, when one level of a select list changes, the down-level lists change as well. Clarify allows up 5 levels for a list. As an example, in baseline
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We recently received an inquiry from a customer asking about Clarify's cctvtmmain utility. Specifically, it was throwing a useless error message, and they wanted our help. Our first response was WTF is cctvtmmain ? A little research, and we discovered
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One of the common tasks for a support/call center manager is making sure the team is living up to its service level agreements (SLAs). Pretty much every customer I've ever dealt with has different SLAs. As you can imagine, there's a zillion ways for companies
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New version of fcSDK available fcSDK version 2.3.2 is now officially available. The big news in this release is that the fcSDK is now built on the .NET 2.0 framework. (fcSDK was previously built on .NET 1.1) There are also number of bug fixes in this
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One of the features of the fcSDK is its ability to cache frequently-used, rarely-changed data, such as the schema meta-data (ADP tables), lists (Application Lists, Status codes, User-defined lists), geography data (states, countries, time_zones, currencies),
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I've received a few questions on this recently, so I decided a post is in order. One of the features in Rulemanager (both the Clarify/Amdocs Rulemanager and the Dovetail Rulemanager ) is the ability to have it invoke command line scripts/executables via
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On most workflow objects in Clarify, such as case, subcase, etc. there is a column which indicates the last modified date. For example, on table_case, there is a modify_stmp column. In older versions of Clarify (including up to version 11.5), if you perform
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