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In a previous post, I discussed how to publish activities from your Clarify/Dovetail CRM system into Socialcast . Cool stuff. Continuing on this same line, I wanted to explore having access to Socialcast within your CRM application UI. Since this is where
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Ever since I heard about activity streams , I’ve been thinking about an activity stream out of our Clarify / Dovetail Customer Service system. I saw Chris Messina present about activity streams at SXSW 2010 , and got even more jazzed. What are activity
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While answering some questions about integrating Clarify with web apps , I got a follow-up question (off the list) asking about how to make an HTTP request from cbbatch on UNIX. He didn’t care about the response – the page actually is just a php script
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There’s a good thread over on the Clarify list on IT Toolbox discussing integrating Clarify with web applications. Apparently there’s a lot more interest in this than I imagined.
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With our recent release of Dovetail Carrier , we’ve been having more conversations around messaging as an enterprise integration pattern. (For more on Carrier, be sure to check out some of Kevin Miller’s recent posts on the subject .) In my feed reader
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What is a WebHook? From the WebHooks wiki : The concept of a WebHook is simple. A WebHook is an HTTP callback: an HTTP POST that occurs when something happens; a simple event-notification via HTTP POST. A web application implementing WebHooks will POST
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Kevin has started his first in a series of posts around customizing Dovetail Carrier . Good stuff! I’m looking forward to the rest of his series.
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I recently received a request asking how to migrate some data (specifically, cases) from Clarify into Zendesk . Seems the company is in the process of turning off Clarify and rolling out Zendesk. It’s all about the APIs We provide a full
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Dovetail Mobile has quickly become one of my favorite products. Although it was originally designed for use on Mobile devices, it seems that I'm constantly coming up with new ways to use it. On a Mobile Device In its original intended state: on a mobile
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Notifications and escalations generated by Rulemanager are an integral component of the Clarify/Dovetail system. Traditionally, email and in-application notifications are the most common notification delivery mechanisms. Digital pagers were popular years
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