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Messaging as an Enterprise Integration Pattern
With our recent release of Dovetail Carrier , we’ve been having more conversations around messaging as an enterprise integration pattern. (For more on Carrier, be sure to check out some of Kevin Miller’s recent posts on the subject .) In my feed reader Read More...
WebHooks in Clarify/Dovetail
What is a WebHook? From the WebHooks wiki : The concept of a WebHook is simple. A WebHook is an HTTP callback: an HTTP POST that occurs when something happens; a simple event-notification via HTTP POST. A web application implementing WebHooks will POST Read More...
Customizing Dovetail Carrier
Kevin has started his first in a series of posts around customizing Dovetail Carrier . Good stuff! I’m looking forward to the rest of his series. Read More...
Migrating a case from Clarify into a Zendesk ticket
I recently received a request asking how to migrate some data (specifically, cases) from Clarify into Zendesk . Seems the company is in the process of turning off Clarify and rolling out Zendesk.     It’s all about the APIs We provide a full Read More...
A plethora of uses for Dovetail Mobile
Dovetail Mobile has quickly become one of my favorite products. Although it was originally designed for use on Mobile devices, it seems that I'm constantly coming up with new ways to use it. On a Mobile Device In its original intended state: on a mobile Read More...
SMS notifications and alerts
Notifications and escalations generated by Rulemanager are an integral component of the Clarify/Dovetail system. Traditionally, email and in-application notifications are the most common notification delivery mechanisms. Digital pagers were popular years Read More...
Dovetail Search for Clarify
Ever since we introduced Dovetail Seeker this summer , I was anxious to incorporate its capabilities with our applications. It is integrated within Dovetail Agent, Dovetail SelfService, and Dovetail Mobile Agent. Kevin also demonstrated how to incorporate Read More...
Commenting on Solutions
One of the things I've wanted to do for a long time is have the ability to add comments on objects within the Clarify/Dovetail system. As a specific example, I've wanted to be able to add comments to a solution. For those not versed in Clarify/Dovetail Read More...
Having a voicemail create a case in our Dovetail/Clarify system
We recently moved into new offices here at Dovetail, and with our new offices came a new phone system. One of the features of the phone system is that we can get an email whenever we get a voicemail. The email contains a WAV file of the actual voicemail Read More...
More Campfire Integration
Kevin Miller recently had a recent post talking about how we have notifications from our Clarify/Dovetail system show up in Campfire . When a case is dispatched to our support queue, we get a notification in Campfire . That tends to be where we all "hang Read More...