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I love jQuery like this: $(".question").click(function(){ $(this).next(".answer").toggle(); }); When you click on a question, show the next answer. When you click on the question again, hide the answer. And my markup stays clean: <p
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I was recently at a customer site, and while sitting down with one of their agents, noticed that this agent belonged to over 100 queues. Because of this, the left column of the console within DovetailAgent, which shows all of the queues, had a scrollbar
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Notifications and escalations generated by Rulemanager are an integral component of the Clarify/Dovetail system. Traditionally, email and in-application notifications are the most common notification delivery mechanisms. Digital pagers were popular years
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Smashing Magazine has a list of 45+ New jQuery Techniques For Good User Experience There's some cool ideas in there. The sortable lists technique would be useful for Drop-Down list management in DovetailAdmin. I also like the Scrollable HTML table plugin
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NETTUTS has a series of videos that show you how to get started with jQuery . Good stuff.
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One of the more underused features within Clarify/Dovetail is the ability to link cases to solutions. Its a great feature - I just don't see it used often enough. This allows organizations to track which solutions are used the most, and use that information
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Ever since we introduced Dovetail Seeker this summer , I was anxious to incorporate its capabilities with our applications. It is integrated within Dovetail Agent, Dovetail SelfService, and Dovetail Mobile Agent. Kevin also demonstrated how to incorporate
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Recently I had the need to consume JSON in ClearBasic. For example, I make a request to a web service, and the service returns a result set in JSON format. I want to display those results within Clarify. JSON JSON (JavaScript Object Notation) is a lightweight
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In a past post , I discussed how to use GreaseMonkey to modify a web application, particularly, Dovetail Mobile Agent. In my last post , I linked to a GreaseMonkey script that added keyboard shortcuts to Basecamp. Now let's combine the two together. Access
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One of the things I've wanted to do for a long time is have the ability to add comments on objects within the Clarify/Dovetail system. As a specific example, I've wanted to be able to add comments to a solution. For those not versed in Clarify/Dovetail
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