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When we talk about workflow within our CRM systems, we commonly talk about cases, subcases, part requests, etc. But every queueable object within our Clarify/Dovetail system can have its own workflow. Including Solutions. Many people don’t think about
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Kevin has put together an RSS feed for our most recent knowledgebase articles . The feed can be subscribed to using a feed reader (such as Google Reader ), and any new articles will be delivered to you. Very cool. We eat our own dogfood here, meaning
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One of the more underused features within Clarify/Dovetail is the ability to link cases to solutions. Its a great feature - I just don't see it used often enough. This allows organizations to track which solutions are used the most, and use that information
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One of the more underused features within Clarify/Dovetail is the ability to link cases to solutions. Its a great feature - I just don't see it used often enough. This allows organizations to track which solutions are used the most, and use that information
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One of the things I've wanted to do for a long time is have the ability to add comments on objects within the Clarify/Dovetail system. As a specific example, I've wanted to be able to add comments to a solution. For those not versed in Clarify/Dovetail
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John Ragsdale points us to noHold , which is a more conversational form of web SelfService. A dialog is much more engaging than search results. And you can easily escalate your question to a support agent at any time. Linksys' implementation is pretty
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