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Clarify / Amdocs / Dovetail access from a Google Gadget
I was playing with Google Gadgets a bit lately, and wanted to see what I could do with creating a gadget for Clarify / Amdocs / Dovetail. Gadgets are simple HTML and JavaScript applications that can be embedded in webpages and other apps. Google has good Read More...
SMS notifications and alerts
Notifications and escalations generated by Rulemanager are an integral component of the Clarify/Dovetail system. Traditionally, email and in-application notifications are the most common notification delivery mechanisms. Digital pagers were popular years Read More...
Dovetail Mobile Agent: Only show the queues that have stuff in them
As I've mentioned before , I use Dovetail Mobile Agent for my day-to-day case activities. Its simplicity and ease of use really pleases me. Even though it was targeted as an app for mobile devices, it works just as well using normal browsers on desktops Read More...
My first Ubiquity command : view a case in Dovetail
I was pretty excited to play with Ubiquity , a new Firefox extension that lets me think and act in a more natural language with my PC. From the Ubiquity Tutorial : Ubiquity is an experimental Firefox extension that gives you a powerful new way to interact Read More...