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What is a WebHook? From the WebHooks wiki : The concept of a WebHook is simple. A WebHook is an HTTP callback: an HTTP POST that occurs when something happens; a simple event-notification via HTTP POST. A web application implementing WebHooks will POST
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I've heard some rumblings of late about software companies claiming that they have bug-free software, while behind the scenes they are simply closing bugs that have been opened without actually fixing them. Well, this is certainly a much easier way to
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Notifications and escalations generated by Rulemanager are an integral component of the Clarify/Dovetail system. Traditionally, email and in-application notifications are the most common notification delivery mechanisms. Digital pagers were popular years
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When sending an email out from a case (Log Email), Rulemanager is responsible for delivering the email. Rulemanager uses a template (com_tmplte) to determine the format and details of the actual email. These templates can be configured to specify a from
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I was talking to a customer today, and they asked me about how to notify additional people when a commitment expires. For example, if a support agent makes a commitment to call the customer back at 4:00, but the agent goes home, we want to notify others
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When doing testing or demos, I often need to send and receive email. For example, Dovetail EmailAgent requires a mail server for receiving incoming mail. Dovetail Rulemanager needs a mail server for sending outgoing notifications by email, as well as
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In a previous post, we learned how to use a variable on either side of a business rule condition . Now, we'll create a business rule that uses this type of condition. User Story We'll start with a story: As a case owner, I want to be notified when someone
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Most people know that you can use a variable on the left side of a business rule condition, such as: Case Type = New Employee The left side of the condition, "Case Type", is actually a business rule property that gets evaluated at runtime. The
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Kevin had an earlier post discussing how Rulemanager could fire a script that would notify all queue members via Twitter when a case is dispatched to a queue. The script took the queue name as an input, queried the database for the queue members, and
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We recently moved into new offices here at Dovetail, and with our new offices came a new phone system. One of the features of the phone system is that we can get an email whenever we get a voicemail. The email contains a WAV file of the actual voicemail
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