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Kevin Miller did a recent sneak preview of Dovetail Seeker 2.0, which we’re hard at work on here. Here’s an additional sneak preview of search capabilities from the Agent side of things. Search attachments Search case attachments, solution attachments,
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Saving Searches in Dovetail Agent One of the things under development for the next version of Dovetail Agent is the ability to save your favorite searches. Here’s a screenshot: So you can now save your searches, and easily execute them again at anytime.
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Ever since we introduced Dovetail Seeker this summer , I was anxious to incorporate its capabilities with our applications. It is integrated within Dovetail Agent, Dovetail SelfService, and Dovetail Mobile Agent. Kevin also demonstrated how to incorporate
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In previous posts, we've covered the basics of Seeker , along with searching custom attributes of an object (such as case.x_notes). Continuing on, lets look at how to index and search custom objects. In our environment, we keep track of the software license
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In a previous post , I covered some details on Seeker - our full-text search engine, along with its integration with applications, such as Dovetail Agent . One of the other things I really like about Seeker is its extensibility. Via configuration, Seeker
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Dovetail Seeker is our search engine for Clarify/Dovetail. One of the things I really like about Seeker is that its easy to take advantage of its search results from different applications. Because Seeker is a web service, its relatively easy to have
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