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Kevin had an earlier post discussing how Rulemanager could fire a script that would notify all queue members via Twitter when a case is dispatched to a queue. The script took the queue name as an input, queried the database for the queue members, and
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My love for Twitter continues. Or, more precisely, my love of what people are doing with Twitter. The CEO of Zappos wants to talk to more customers - so what does he do? - He selects one of his random followers from Twitter for a free trip to Vegas
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Becky at the Customers Rock! blog recently detailed the FreshBooks roadtrip , which is a great example of how a company can stay connected with its customers. I love this: This was not a product roadshow. This was a listening tour . I also really
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I've been using Twitter a lot lately. For the un-initiated, Twitter is basically micro-blogging. Wikipedia has more details. Or check out a Newbie's guide to Twitter . You can follow me on Twitter . There's many opinions on Twitter, including: "I
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