Today we are releasing a better Dovetail Mobile Agent . In this release we focused on exposing the knowledge contained in your Dovetail CRM to your mobile agents and public users. For more details please take a look at the documentation but to sum
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Say you have an application (i.e. bot, script, automaton, service) polling an email account (POP3 or IMAP) for emails. And say that your application sends an automated response back to the sender of the email. Be careful. You can easily get into
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Our next release of Dovetail Mobile Agent is focusing on adding functionality for agents and customers alike to access Dovetail CRM knowledge. I wanted to talk about one of the features we are adding to allow agents to send a solution to a case. Solutions
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