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Extension Methods I Use A Lot
C# extensions have been around for some time and it was a fad for a while to post your favorites. I am following way behind the extension party bus with this post of my favorite extensions. Most of these are poached from Chad and Jeremy and Josh with Read More...
Mobile Case Creation
One of the most requested features we get for Dovetail Mobile Agent is the ability to create cases. Request no more. Wait no longer. Well, maybe just a bit longer. I just finished an update that adds mobile create case functionality. We are going to use Read More...
Dovetail Seeker update part deux
Yesterday I added a feature that will be in the next release of Dovetail Seeker. Executive Summary : Coming soon, support for indexing against Clarify views. Didn’t it support that already? Well.. No. I was working on a feature for Mobile Agent that I Read More...
Dovetail Seeker Update
We will soon be releasing a new version of Dovetail Seeker our information retrieval tool for Dovetail/Clarify CRM. The big news in this release is that Seeker now includes a windows service for keeping your indexes in-sync with your database in near Read More...
Introducing Dovetail DataMap
I want to introduce a handy library called Dovetail DataMap created during the development of Dovetail Mobile . DataMap makes it easy to populate model objects from a Clarify/Dovetail CRM database. It is a sort of one-way Clarify specific object relational Read More...
Searching For Motivation
People love search. I love search. I have to admit though that I am guilty of not using my own tools to the best of their ability. Dovetail Seeker is a search product we created to find important knowledge stuck in your Clarify/Dovetail CRM. At Dovetail Read More...
Creating RSS Feeds Using ASP.Net
Warning: This is one of those late to the party posts where I show off some cool thing that everyone already likely knows about. I just feel special right now because I was able to push out something we’ve wanted to do for quite some time in an afternoon. Read More...
Sending Knowledge To Your Customers
Our next release of Dovetail Mobile Agent is focusing on adding functionality for agents and customers alike to access Dovetail CRM knowledge. I wanted to talk about one of the features we are adding to allow agents to send a solution to a case. Solutions Read More...
Dovetail Seeker 1.1 Shipped
We have added a few bows and ribbons to Dovetail Seeker our handy web based search service for Clarify. We’ve made it easier for search clients, like Dovetail Mobile Agent , and Dovetail Search for Clarify , to page results. Added example code for consuming Read More...
Dovetail Mobile Agent and Your Recent Case Activity
One of my favorite features in Dovetail Mobile Agent is the Recent Workgroup Case Activity view which displays a listing of all  the cases recently modified by agents in my workgroup. At the end of the day I sometimes browse Recent Case Activity Read More...
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