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C# extensions have been around for some time and it was a fad for a while to post your favorites. I am following way behind the extension party bus with this post of my favorite extensions. Most of these are poached from Chad and Jeremy and Josh with
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One of the most requested features we get for Dovetail Mobile Agent is the ability to create cases. Request no more. Wait no longer. Well, maybe just a bit longer. I just finished an update that adds mobile create case functionality. We are going to use
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Yesterday I added a feature that will be in the next release of Dovetail Seeker. Executive Summary : Coming soon, support for indexing against Clarify views. Didn’t it support that already? Well.. No. I was working on a feature for Mobile Agent that I
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We will soon be releasing a new version of Dovetail Seeker our information retrieval tool for Dovetail/Clarify CRM. The big news in this release is that Seeker now includes a windows service for keeping your indexes in-sync with your database in near
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I want to introduce a handy library called Dovetail DataMap created during the development of Dovetail Mobile . DataMap makes it easy to populate model objects from a Clarify/Dovetail CRM database. It is a sort of one-way Clarify specific object relational
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People love search. I love search. I have to admit though that I am guilty of not using my own tools to the best of their ability. Dovetail Seeker is a search product we created to find important knowledge stuck in your Clarify/Dovetail CRM. At Dovetail
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Warning: This is one of those late to the party posts where I show off some cool thing that everyone already likely knows about. I just feel special right now because I was able to push out something we’ve wanted to do for quite some time in an afternoon.
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Our next release of Dovetail Mobile Agent is focusing on adding functionality for agents and customers alike to access Dovetail CRM knowledge. I wanted to talk about one of the features we are adding to allow agents to send a solution to a case. Solutions
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We have added a few bows and ribbons to Dovetail Seeker our handy web based search service for Clarify. We’ve made it easier for search clients, like Dovetail Mobile Agent , and Dovetail Search for Clarify , to page results. Added example code for consuming
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One of my favorite features in Dovetail Mobile Agent is the Recent Workgroup Case Activity view which displays a listing of all the cases recently modified by agents in my workgroup. At the end of the day I sometimes browse Recent Case Activity
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