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Dovetail Mobile is our first shipping ASP.NET MVC based application. Because this is a newer technology one of our customers asked for some guidance on customizing the application. The following is a distillation of that guidance which I hope might come
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I want to introduce a handy library called Dovetail DataMap created during the development of Dovetail Mobile . DataMap makes it easy to populate model objects from a Clarify/Dovetail CRM database. It is a sort of one-way Clarify specific object relational
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When new cases come in we have many ways of having our support team notified so we can provide speedy assistance to our customers. We get an email Twitter sends us direct messages Our campfire (chat) gets notified Recently we needed a better way to notify
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Today we are releasing a better Dovetail Mobile Agent . In this release we focused on exposing the knowledge contained in your Dovetail CRM to your mobile agents and public users. For more details please take a look at the documentation but to sum
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Our next release of Dovetail Mobile Agent is focusing on adding functionality for agents and customers alike to access Dovetail CRM knowledge. I wanted to talk about one of the features we are adding to allow agents to send a solution to a case. Solutions
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We have added a few bows and ribbons to Dovetail Seeker our handy web based search service for Clarify. We’ve made it easier for search clients, like Dovetail Mobile Agent , and Dovetail Search for Clarify , to page results. Added example code for consuming
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One of my favorite features in Dovetail Mobile Agent is the Recent Workgroup Case Activity view which displays a listing of all the cases recently modified by agents in my workgroup. At the end of the day I sometimes browse Recent Case Activity
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Ran into an issue taking Dovetail Mobile Agent for a test spin on a Sam’s Blackberry Pearl. We noticed pretty quick that web pages were not getting refreshed. It was really obvious when I logged in to my account using Sam’s phone and saw his cases rather
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While trying to decide if I should create a Windows Installer for Dovetail Mobile Agent. I was doing some research on how to automate the setup of web applications on IIS7. Turns out it is quite easy from the command line when you are local to the web
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The next installment in my exciting series where I capture what I know about deploying Dovetail Mobile Agent which could be boiled down to How To Be a Web Server Administrator in the year 2008 . Moving from IIS6 this time we take a look at getting an
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