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One of my favorite features in Dovetail Mobile Agent is the Recent Workgroup Case Activity view which displays a listing of all the cases recently modified by agents in my workgroup. At the end of the day I sometimes browse Recent Case Activity
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Ran into an issue taking Dovetail Mobile Agent for a test spin on a Sam’s Blackberry Pearl. We noticed pretty quick that web pages were not getting refreshed. It was really obvious when I logged in to my account using Sam’s phone and saw his cases rather
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While trying to decide if I should create a Windows Installer for Dovetail Mobile Agent. I was doing some research on how to automate the setup of web applications on IIS7. Turns out it is quite easy from the command line when you are local to the web
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The next installment in my exciting series where I capture what I know about deploying Dovetail Mobile Agent which could be boiled down to How To Be a Web Server Administrator in the year 2008 . Moving from IIS6 this time we take a look at getting an
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Getting ready to release Dovetail Agent Mobile I am working on what our installation story will look like. I want to keep things simple (for me) right now because it is currently tricky to support IIS6 and IIS7 using a Wix based windows installer. For
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