When new cases come in we have many ways of having our support team notified so we can provide speedy assistance to our customers. We get an email Twitter sends us direct messages Our campfire (chat) gets notified Recently we needed a better way to notify
Read More...
This post is for my readers who are Dovetail Email Agent customers. We are getting ready to release Email Agent 1.5 which contains some breaking changes that Gary Sherman has already posted about . I wanted to give our customers a heads up of what has
Read More...
I have been doing some work using Twitter as a notification mechanism for case events taking place in Dovetail CRM. I also wanted to expose an API of sorts driven by Twitter direct messages which would allow support agents to work on cases via Twitter.
Read More...
