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Upcoming Webinar: Simplified Infrastructure Upgrades for Clarify

Webinar Announcement Simplified Infrastructure Upgrades for Clarify Dear %%First-Name%%, Dovetail will be hosting a webinar that will highlight an alternative approach for completing Clarify infrastructure upgrades. This topic should be of interest to any organization running an older version of Clarify that needs to upgrade their CRM infrastructure. This method allows you to: Avoid upgrading Clarify (the application itself) while upgrading the database and server OS/hardware Avoid Amdocs maintenance back payments Reduce upgrade complexity and cost...
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Permalink: Monday, March 08, 2010 7:45 AM
Posted by Dovetail Software | 0 Comments
Filed under Clarify, Dovetail, event, events, webinar
Upcoming CRM Events

Dovetail is always staying on top of current events and conferences in the CRM world. Below is a list of CRM industry events we find interesting. If you have attended any of these events in the past, or plan to attend this year, please add a comment below. ______________________________________________________________________________________________________ Gartner Customer Relationship Management Summit – March 16-17, 2010, London, UK HDI Conference & Expo – March 16-19, 2010, Orlando, FL Customer Experience Summit – March 22-24, 2010, Miami,...
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Permalink: Monday, February 15, 2010 4:37 PM
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Filed under CRM, event, events, Gartner, Gartner conference
Complimentary Webinar Reminder, Wednesday, Jan. 13, 2010, 11:30AM EST

Complimentary Webinar Delivering Cost Effective Clarify Access Beyond the Support Center Dear Friends, Putting Clarify CRM™ in the hands of employees outside of the support center in a cost effective way has traditionally had its challenges: high software license costs, solution and architecture complexity, and difficulty in keeping pace with new technologies to name a few. Most companies have chosen to avoid the matter all together. Over the past 14 years, more than 100 Clarify customers have come to Dovetail for help in leveraging their Clarify...
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Permalink: Tuesday, January 12, 2010 5:33 PM
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Filed under Dovetail, webinar
Complimentary Webinar Delivering Cost Effective Clarify Access Beyond the Support Center

Complimentary Webinar Delivering Cost Effective Clarify Access Beyond the Support Center Dear Friends, Putting Clarify CRM™ in the hands of employees outside of the support center in a cost effective way has traditionally had its challenges: high software license costs, solution and architecture complexity, and difficulty in keeping pace with new technologies to name a few. Most companies have chosen to avoid the matter all together. Over the past 14 years, more than 100 Clarify customers have come to Dovetail for help in leveraging their Clarify...
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Permalink: Friday, December 11, 2009 12:03 PM
Posted by Dovetail Software | 0 Comments
Filed under Clarify Classic Client, Dovetail, education, webinar
Join Dovetail for Happy Hour

Drinks and appetizers are on us! Dovetail's Gary Sherman is hosting a get-together for Dovetail and Clarify friends in the Boston area. Join him at 5:30pm on December 16 at John Harvard's Brewpub in Framingham , MA. We will be welcoming customers, partners and friends for a informal evening, talking Dovetail and Clarify, technology, and meeting like-minded people, all while sharing a few pints. RSVP here Check out Gary's blog for more information on Dovetail and future events.
Permalink: Wednesday, December 09, 2009 4:22 PM
Posted by Dovetail Software | 0 Comments
Filed under Amdocs Clarify, Amdocs Clarify CRM, Amdocs/Clarify, blog, customer service, Customer Service and Support, customer service software, Dovetail, dovetail agent, Dovetail blogs, Dovetail CRM
Industry Insight: Social media

The impact of social media on business has far reaching effects and in all directions. Consumers around the globe share their opinions about products with anyone, anywhere. The popular digital playground Twitter recognized the impact of digital media on the marketplace so much that they now offer a vehicle for companies to see what consumers say about their products. This trend is not going to recede, but broaden and expand. How does the influence of social media guide and direct the customer service and support industry? Are there ways to mitigate...
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Permalink: Thursday, November 05, 2009 4:46 PM
Posted by gsherman | 0 Comments
Filed under social media, twitter
Free Your Customers from the Labyrinth of Customer Service with Social Media, Part II

Yesterday, we pondered if it's time for companies to invest in a social media strategy. Now thanks to the Internet and sites like YouTube, more and more customers are making vengeance theirs with just a click. No more lines. No more phone trees. No more complaining to only 20 people about lousy customer service. In an instant customers can broadcast their complaints to 100's or even 1000's of people and there's very little that companies can throw in their way to keep them from taking a digital hammer to their corporate reputations. Basically, customers have figured out how avoid the Labyrinth of customer service by using the Internet to go around you instead of to you to complain.

So if customers can now complain so instantly and so publicly, you would think corporations would be ramping up their customer service and support to instantly answer every tweet, blog post and online video, right? Well, the customer centric companies are working hard to adapt to new consumer channels. But the customer antagonistic companies, not so much.
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Permalink: Friday, October 02, 2009 1:59 PM
Posted by Dovetail Software | 0 Comments
Filed under CRM, SCRM, social CRM, social media strategy
Dovetail Links 2009-10-01

Seven Ways Companies Go Wrong with SOA....Are You Customer Centric or Just Pretending?...Customer Service Week 2009....Customer Service Week: What Makes Great Service?...Plan Now For Customer Service Week....
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Permalink: Thursday, October 01, 2009 4:12 PM
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Filed under customer centricity, National Customer Service Week, NCSW
Free Your Customers from the Labyrinth of Customer Service with Social Media, Part I

Before the Internet and YouTube existed, angry customers had to be angry enough to keep fighting to have their problem fixed, despite all the obstacles in their way. If traffic on the way to the payment center didn't cool an aggrieved customer, then the waiting in line did. Then there was the hassle of calling customer service and figuring out the Labyrinth of phone trees only to face a Minotaur of a customer service rep at the end.

All of these obstacles, it seems, were created so only the truly angry could get satisfaction. If you're weren't devoted and passionate enough to the point of gnashing your teeth and rending your garments, then phone trees worked like an anger management technique -- if forced the customer to count to ten (more like ten thousand) and calm down.
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Permalink: Thursday, October 01, 2009 1:52 PM
Posted by Dovetail Software | 0 Comments
Filed under customer service & support, SCRM, social CRM, youtube
Dovetail Links 2009-09-29

Driving Response Through Customer Care....Do You Really Know Your Customers?...Marketing Automation: Unique Kid on the CRM Block....Customer Centricity: Let Your Customers Lead You....Why CEOs Must Tie CIO Pay To Customers And Growth....
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Permalink: Tuesday, September 29, 2009 3:38 PM
Posted by Dovetail Software | 0 Comments
Filed under CRM, customer centricity, customer experience, IT alignment, marketing automation

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