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Dovetail Software to give the keynote presentation for DFW-HDI May Chapter Meeting

The Dallas Fort Worth Chapter of the Help Desk Institute has invited Dovetail Software to deliver the keynote presentation for their May chapter meeting. Rusty Coleman, Dovetail’s VP of Sales & Marketing, will deliver the presentation: Aligning Support Process & Software with Customer Communication Preferences. Details are as follows: Date : Thursday, May 20, 2010, 1:30 – 4:30 Place : Baylor Hospital 2001 Bryan Street Dallas, TX 75201 The presentation will cover how customer communication preferences for interacting with support activities...
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Permalink: Tuesday, May 11, 2010 5:14 PM
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Filed under Dovetail, event, HDI, news, news events
Dovetail CRM 2.0 - Now Available

FOR IMMEDIATE RELEASE Dovetail Software Releases Dovetail CRM 2.0 Austin, TX - April 27, 2010 – Dovetail Software, a leading provider of software solutions and services for the CRM user community, announced today the release of Dovetail CRM 2.0 and its general availability. Dovetail CRM is a premise-based web application for Customer Service & Support organizations designed to streamline and automate key processes from initial contact through problem resolution for both simple and complex environments. This latest release includes the addition...
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Permalink: Tuesday, April 27, 2010 12:47 PM
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Filed under Dovetaill CRM, news, press release
Dovetail Software Attains Gold Certified Partner Status in Microsoft Partner Program

Dovetail Software Attains Gold Certified Partner Status in Microsoft Partner Program Dovetail Further Distinguishes Itself by Earning a Microsoft Competency in ISV/Software Solutions Austin, TX — April 15, 2010 — Dovetail Software today announced it has attained Gold Certified Partner status in the Microsoft Partner Program for the fifth consecutive year with a competency in ISV/Software Solutions, recognizing Dovetail’s expertise and impact in the technology marketplace. As a Gold Certified Partner, Dovetail has demonstrated expertise with Microsoft...
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Permalink: Wednesday, April 14, 2010 1:10 PM
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Filed under Microsoft, news, news events
Dovetail Carrier earned the Works with Windows Server 2008 R2 certification

As a member of the Microsoft Partner Program, Dovetail recently submitted Dovetail Carrier for testing and review. We are pleased to announce that Dovetail Carrier is compatible with Windows Server 2008 R2. For more information of Dovetail Carrier, visit the Carrier Product page .
Permalink: Friday, March 26, 2010 12:30 PM
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Filed under Dovetail Carrier, Microsoft
New Product Announcement: Dovetail Carrier

Dovetail Software is proud to announce the launch of our newest product offering- Dovetail Carrier. Carrier is a new messaging platform that replaces Dovetail Email Agent and Clarify eResponse Manager and allows greater versatility and sophistication in the creation of system integrations with Dovetail and Clarify CRM systems. Carrier’s extensibility is the core of its power, as it was built as a messaging framework designed to be extended easily through plug-in components as business requirements change. Out-of-the-box, Carrier has two extensions,...
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Permalink: Friday, March 26, 2010 11:42 AM
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! Upcoming Product Release !

Dovetail Software will soon be announcing a new product that will facilitate integration through messaging. We are excited to say this product will address complex integration issues by providing a standardized mechanism for connecting internal and external systems. Applications for this product will range from basic handling of incoming emails for case updates and other projects to managing complex business workflows based on multiple external inputs. This announcement will be made first via email. If you would like to be one of the first to learn...
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Permalink: Monday, March 22, 2010 12:02 PM
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Filed under Dovetail, Dovetail CRM, email integration, email management, integration, software
Dovetail Software Partner Page on CCNG

In 2009, Dovetail began a partnership with CCNG. As a partner, we will work with members of CCNG to provide industry insight, education, and best practices for their call center operations. Rusty Coleman, Dovetail's VP of Sales and Marketing, delivered our Partner Introduction for CCNG, and you can view it here. To view this webcast, you do not have to be a member of CCNG.
Permalink: Wednesday, March 17, 2010 1:28 PM
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Filed under CCNG, partner
Upcoming Webinar: Simplified Infrastructure Upgrades for Clarify

Webinar Announcement Simplified Infrastructure Upgrades for Clarify Dear Friends, Dovetail will be hosting a webinar that will highlight an alternative approach for completing Clarify infrastructure upgrades. This topic should be of interest to any organization running an older version of Clarify that needs to upgrade their CRM infrastructure. This method allows you to: Avoid upgrading Clarify (the application itself) while upgrading the database and server OS/hardware Avoid Amdocs maintenance back payments Reduce upgrade complexity and cost Improve...
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Permalink: Monday, March 08, 2010 7:45 AM
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Filed under Clarify, Dovetail, event, events, webinar
Upcoming CRM Events

Dovetail is always staying on top of current events and conferences in the CRM world. Below is a list of CRM industry events we find interesting. If you have attended any of these events in the past, or plan to attend this year, please add a comment below. ______________________________________________________________________________________________________ Gartner Customer Relationship Management Summit – March 16-17, 2010, London, UK HDI Conference & Expo – March 16-19, 2010, Orlando, FL Customer Experience Summit – March 22-24, 2010, Miami,...
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Permalink: Monday, February 15, 2010 4:37 PM
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Filed under CRM, event, events, Gartner, Gartner conference
Complimentary Webinar Reminder, Wednesday, Jan. 13, 2010, 11:30AM EST

Complimentary Webinar Delivering Cost Effective Clarify Access Beyond the Support Center Dear Friends, Putting Clarify CRM™ in the hands of employees outside of the support center in a cost effective way has traditionally had its challenges: high software license costs, solution and architecture complexity, and difficulty in keeping pace with new technologies to name a few. Most companies have chosen to avoid the matter all together. Over the past 14 years, more than 100 Clarify customers have come to Dovetail for help in leveraging their Clarify...
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Permalink: Tuesday, January 12, 2010 5:33 PM
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Filed under Dovetail, webinar

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