Dovetail Software Blogs: Email Integration with Clarify
“Over the last 12 years of working with Clarify, email integration always seems to be a key topic of conversation, and I get many questions about email integration capabilities. So hopefully this post will answer most of these questions.”
CRM News: Predicting 2007 IT Trends in Asia-Pacific
“The year 2006 depicted 365 days of excitement, innovation and 
heightened activity in diverse businesses and functions of the IT industry.
The rise of IT education, product development, enterprise resource planning Latest News about enterprise resource planning (ERP), customer relationship management Free Trial – Way Beyond CRM – Learn how Landslide can help you. Latest News about customer relationship management (CRM), human capital management (HCM), software services or even business integration are all a result of the evolution of IT and its use to build businesses the world over.”
CRM 2007: What’s Ahead?
“Beyond conventional CRM, I think there should be many smaller areas where CRM can shine.
We have talked about it before, and in the economic environment I see ahead, companies will want technology solutions that can help them do four specific things better and cheaper: enhance products, extend product lines, target markets, and develop better processes that drive positive customer experiences.”
CRM 2.0: Welcome to the CRM 2.0 Wiki
“This wiki is here to gather the most forward thinking minds in the CRM and CEM (for the sake of better terms) communities to come up with a community created definition of CRM 2.0 – with the purpose of providing a service to the CRM/Customer experience communities themselves and the customers and companies who have historically spent inordinate time trying to extract some definition of either CRM or CEM or where each fits in the pantheon of the other.”
Tekrati: SOA Will Transform the Way IT and the Enterprise Interact by 2012, Says Butler Group
“The transition to SOA is a multi-faceted programme that will take many years to attain, but organisations must begin to plan their SOA initiatives today, and acquire the business and technical skills that are required for success, according to Butler Group, a Datamonitor company. Butler Group says that while SOA is still mainly in the proof-of-concept or pilot phase at many organisations, SOA adoption is continuing to gain momentum.”
The IT Toolbox: SOA Product Evaluation
“There is a strong link between SOA and BPM. A recent panel survey conducted by Forrester showed that 92% of respondents who were implementing SOA also felt that BPM was important for their organization’s future.”
CRM Blog: Using CRM on the Go: Six Tips for Success
“With the ever-growing popularity of mobile devices, many sales reps and service reps in the field are finding that they barely have to stop by the office these days. Customer information, order tracking, and even accounting data can all be had with a few clicks of the PDA or a quick perusal of CRM screens on a laptop.”
