Dovetail Software Blog: Customer Support Saves the Day Again
“The technical support department is probably the final stop along the way for a customer either about to leave a company forever, or about to convert to a lifetime loyalty. It’s the ultimate place for every enterprise to make good on all its promises.
There is no telling how many quiet stories of customer satisfaction emanating from support never see the light of day, but this one sure did…”
Small Business Server: Restricting Visibility to CRM Reports
“There are five types of report-related access you can control: a.. Who 
can export data to Microsoft Office Excel. b.. Who can add, delete, rename, and upload reports, and modify report
properties and default filters. c.. Which data each user can see. Because the data in each report is based on the user’s security role, make sure each user has the correct security roles assigned.”
Democracy in Action: CRM Marketplace Narrows as Convio Buys GetActive
“Two of the major commercial players in the eCRM space are—to the shock of seemingly everyone—tying the knot with Convio buying out GetActive.”
CRM Daily: Are We Nearing a BPM Tipping Point?
“For all the talk and vendor marketing pieces pushing business performance management (BPM Relevant Products/Services), with its promise of integrated data and dashboards, powerful analytics and ability to connect financial and planning applications, there are still a lot of CFOs and chief information officers (CIOs) who apparently need convincing.”
ITtoolbox Wiki: Topic:FirstChoice Clarify Web Client
“FirstChoice make a 100% web client for Clarify, which is getting more popular all the time because Amdocs’ own web client is widely considered to be developer-hostile.
The product is ASP-based and has a .NET SDK underneath. It is much easier to use than the Amdocs javabean approach, and delivers better performance.”
CRM Directory: The 401(k) Company Selects CDC Software’s Pivotal CRM
“CDC Software, a wholly owned subsidiary of CDC Corporation (NASDAQ: CHINA) and a provider of enterprise software applications, announced today that The 401(k) Company has chosen the Pivotal Customer Relationship Management (CRM) suite of software applications because of its industry-specific functionality which will allow its employees to develop deeper insight into their clients’ needs, preferences, and influencers, accompanied by tools that will help automate multi-step processes, track performance, and provide better team collaboration.”
