Dovetail Software Blogs: Service Oriented Architecture and Dovetail on .NET
“Dovetail
Software’s platform is .NET, as many of you know. We wrote our
applications from scratch to run on .NET, precisely because of the ease
of integration and rapid development this platform affords. Like
Microsoft, we’ve been quietly developing our software (in policy if not
in code) according to SOA principles for a
long time now. Our architecture allows users of Clarify™ data to create
hybrid applications, for example, using Web services for customized
data access.”
CRM Buyer: Call Center App Detects Customer Anger
“Autonomy has introduced a new contact center Free Trial – Way Beyond CRM –
Learn how Landslide can help you. Latest News about Contact Center
application, the Intelligent Contact Center, which provides a range of
higher-end capabilities, including the ability to detect anger or
emotion in a call, multichannel analysis at the point of interaction
and real-time agent support.
”’The rollout, Autonomy’s major
release during the next three quarters, also better leverages
functionality it acquired from etalk a year and a half ago’, Scott
Shute, president and CEO of Autonomy etalk, told CRM Buyer. ‘These include etalk’s recording, evaluation and survey capabilities’, he said.”
CRM Daily: Business Intelligence Gets Collaborative
“Collective
intelligence is an organization’s most precious asset. It’s what makes
the difference between a successful enterprise, one that can pool its
expertise to address common opportunities and threats, and a
competitive also-ran.”
CRM Buyer: The Ultimate in Service Automation: No Customer Required
“In
the not-so-distant future, the mundane will become borderline
miraculous. The home washing machine will order its own repairs and the
sprinkler system will call you on your cell phone to say the lawn
service has broken one of its water spouts and it is now wasting water.
“The
car will tell you to pull over—its left rear tire is low on air—and, by
the way, the service department at the local dealership has an opening
on Thursday, if that’s convenient for you. There seems to be a problem
since your garage sensors have reported oil drippings on its floor.”
TIBCO’s Executive Corner: Greg the Architect – SOA This. SOA That.
“So, SOA is on everybody’s mind and the cacophony of every vendor doing their bit to increase the new SOA lexicon is deafening. With that in mind, we created Greg the Architect. The poor guy is besieged by SOA
pitches; through his eyes, one can see how tough it is for customers
today to understand what’s really going on. Greg has a tough job and a
lot of folks pitching him on SOA. He and his boss are under a lot of pressure.”
InfoWorld: Is your SOA Loose?
“I’ve had a few people ask me about loose coupling and SOA recently. There seems to be some confusion around this concept.
“With the advent of web services and SOA
we’ve been seeking to create architectures and systems that are more
loosely coupled. Loosely coupled systems provide many advantages
including support for late or dynamically binding to other component
while running, and can mediate the difference in the component’s
structure, security model, protocols, and semantics, thus abstracting
volatility.”
