Dovetail Software Blog: Business Process Drives the Change in CRM
“Technology for its own sake is a seductive slip. It may be happening with over-enthusiasm in the technological innovations of today’s changing CRM, but this will eventually self-correct. Technological innovations by their very brilliance will of course carry the field to the extent that they match bottom-line imperatives, but at the end of the game it’s business process that tallies the final score.”
Full Circle Online Interaction Blog: KM4Dev Journal Call for Papers – Tech Stewardship in Knowledge Sharing
“The ‘Knowledge Management for Development Journal’ (KM4D Journal) is an open access, peer- 
reviewed, community-based journal on knowledge management in development – for and by development practitioners and researchers [...]
Vol. 3, Issue 1, to be published in June 2007, will focus on innovative practices and uses of ‘technologies for knowledge sharing’. This focus comes on the wave of new web based tools and processes supporting knowledge sharing, knowledge management and organizational learning that have emerged. Sometimes called ‘Web 2.0’ technologies, these tools allow people to collaborate over time and distance in both new ways and in new networked forms.”
information on intranet articles and news: Three approaches to Intranet Strategy
“Knowledge management deals with understanding information and knowledge within a company. Knowledge can be stored in someone’s head, on their hard drive, or on paper, whiteboards, or other artifacts. A knowledge management approach to Intranets is one that seeks to use the Intranet to find and organize all of the information that resides within an organization.”
iConnect Online: Networking for learning: The human face of knowledge management?
“We know a lot more today than we used to about what works in development. In the face of the mounting clamour for accountability and for measuring the impact of development cooperation, evidence-based planning and ‘knowledge management’ have both received more attention in recent years.”
CRM News: Viewpoint Supply Chain Success: Right Product, Place, Time and Cost
“As global sourcing initiatives continue to expand, supply chains are becoming more complex. Longer lead times, longer transit times and more entities involved in the supply chain can create a perfect storm for increased inventory and working capital requirements.
“In evaluating the trade-offs between sourcing domestically versus globally, many companies are using some level of landed cost analysis that compares freight, duty, brokerage and customs fees. However, little attention is made to the comparison on inventory levels.”
REthink Wine Blog: Knowledge Management
“Every time you interact with a customer, there is some type of exchange of knowledge. The quality and management of this knowledge exchange directly impacts the quality of the customer experience and great customer experiences are essential for maximizing the lifetime value of customer relationships.”
