Dovetail Software Blog: The Dovetail Advantage: Agile Business Response
“Decision-Management consultant James Taylor recently handed down a good strategy rule concerning the speed with which the enterprise responds to business opportunity. He had seen an ad proclaiming that ‘Those who know first, win’ – he disagreed. [...]
“Those who act first, win (provided the action is smart enough).”
The CRM Consultant: A productive afterthought…
“I met with the operations director of one of our customers last week to discuss some further 
enhancements to their system. They are twelve months on from implementing the service capabilities of their CRM system and the first years results are impressive. Operational improvements include:
· A significant up-lift in the billing of out of warranty work
· A higher conversion of warranty renewals
· Improved resolution of calls at first level, reducing the number of calls requiring on site visits”
ITtoolbox Wiki: Topic: FirstChoice Clarify Web Client
“Usage tips for the FirstChoice Clarify Web Client
Product: FirstChoice
FirstChoice make a 100% web client for Clarify, which is getting more popular all the time because Amdocs’ own web client is widely considered to be developer-hostile.
The product is ASP-based and has a .NET SDK underneath. It is much easier to use than the Amdocs javabean approach, and delivers better performance.
This entry is intended as a way to make troubleshooting info available to the other FirstChoice developers out there.”
CRM Daily: How To Keep Your Team Talking
“A wonderful thing about the Knowledge Economy is the way that knowledge workers get to wrap their brains around interesting problems. [...]
“Today, knowledge workers get to take home a paycheck and also engage in intellectually stimulating conversation with co-workers (on a good day) and continue to learn about our functions and our industries. When all the pieces fit together, white-collar work is enriching in more ways than just financial.”
CRM Buyer: Putting the Business Intelligence Puzzle Together, Part 2
“Organizations of all types are increasingly turning to business intelligence (BI) applications Get the Facts on BlackBerry Business Solutions—a combination of data Free Trial – Way Beyond CRM – Learn how Landslide can help you. mining, statistical, and numerical analysis and data visualization—to better manage and make sense of the ever-growing amounts of data they are collecting.
“Continuing the mantra of Part 1 of this two-part series, BI solutions are attractive to firms that want to make better, more informed decisions based on those mountains of data.”
Rough Type: Cloudwatching
“Zoli Erdos reports on another study showing that large companies are embracing software-as-a-service, not just for CRM but also for content management, project management, and other applications. SaaS, he writes, ‘is indeed becoming mainstream amongst large corporations: ‘61% of North American companies with sales over $1 billion plan to adopt one or more SaaS applications over the next year.’”
Virtual Collective Mind: The Case Against ‘Presence
“Recently Passerini of P&G was quoted as saying: ‘For collaboration tools to help, they must be completely embedded in the work processes’. This is an echo of Davenport (Nov., 1999): ’.. knowledge management has to be ‘baked into’ the job. It’s got to be part of the fabric of the work to import knowledge when it’s needed and export it to the rest of the organization when it’s created or acquired’. Knowledge Management fell short of creating a community because it became focused on methods for knowledge sharing. Similarly, collaboration today is being understood as a product of tools. The goal of community is over-shadowed.”
