Dovetail Software Blogs: Integrating the Software to the Process
“As we’ve often said, CRM success comes from the ability of the agent to work efficiently and productively. Customization requires integration with existing systems, which is the greatest demand made of CRM software, in our view. This is especially true in the area of Customer Service and Support.”
SOA In Action: How Farm Credit Turned Its Silos into a ‘Pinwheel’
“The SOA —a shared-services CRM system, replaced this tangle of point-to-point connections with a 
single integration point. Information is processed through Pinwheel, stored in a ‘customer truth center’ and published back to the customer-related systems, SearchWebservices reports.”
Improving New Account Opening: Real business solutions are more than a process
“You don’t know what the data means? Use metadata. You don’t know what happened? Use BI. Need to manage customers and prospects? Use CRM. Can’t find all your documents? Use ECM. Need to comply with SOX? Buy some shrink-wrapped panacea.”
Pocket PC Louisville: Mobile CRM on Demand – mobile business solution
“The basic purpose of Mobile CRM on Demand is the automatization of work of managers who work out-of-office. With Mobile CRM on Demand these people will always have the latest information on the companies, contacts, updated list of products and the transactions on their mobile device. [...]
“In Mobile CRM on Demand uses the most advanced Internet technologies. The SSL technology protects your information, using enciphering. We guarantee that your data will be safe and accessible only to users registered in your organization. Your data will be completely inaccessible to your competitors.”
Knowledge-Management-Online: Knowledge Management Online Open Source KM
“The rationale for ‘Open Source Knowledge Management’ is very simple: When KM practitioners around the world can read, edit and add, redistribute, and modify the source KM education and KM methodologies, processes, tools and techniques, based on their experiences, the education and methodology will rapidly evolve.”
CRM News: CRM software rankings tell a familiar tale
“Forrester separates the CRM market into three categories: enterprise CRM suites; midmarket CRM suites; and CRM specialty vendors. In the enterprise category, Forrester evaluated 13 applications. The Siebel and SAP applications emerged on top, but there were plenty of applications Forrester considered strong contenders[...]”
