Dovetail Software Blogs: The Future of Knowledge Management
“Knowledge is power, but only to the extent that it can be wielded like a sword, and brought into the realms of judgment, decision-making, and execution. Corporate effort is awash with data, and one serious concern of every enterprise is to find better ways to turn raw data into actionable information, and subsequently into its knowledge repository.”
CRM Lowdown: Respect As A CRM Tool
“If your firm is in the software business, its main job is to ensure that it delivers top quality solutions to
its customers, right? If you answered yes to this question, it’s time you did a rethink on your CRM strategy. Business today isn’t about delivering on your promise alone. Your customer should be able to trust you – your customer wants his/ her relationship with you to be ‘trustworthy’.”
CRM Directory: Homebuilders and Real Estate Companies Build Foundation for Growth with Pivotal CRM from CDC Software
“CDC Software, a wholly owned subsidiary of CDC Corporation (NASDAQ: CHINA) and a provider of enterprise software applications, announced today broad customer adoption of its industry-leading Pivotal CRM solution for the homebuilding and real estate industries.”
CRM Blog: Voice Your Opinions Right Now
“On-demand CRM providerRightNow Technologieshas added three new features to its customer care product line – Web Click-To-Call Back, Voice Caller Information Delivery and Voice Outbound Survey.”
Market Wire: Siemens Medical Solutions Selects KNOVA 7 for Global Deployment of Knowledge-Enabled Customer Service
“KNOVA Software (OTCBB: KNVS),
a leading provider of Intelligent Customer Experience applications,
today announced that Siemens Medical Solutions has chosen KNOVA 7 to deploy knowledge- enabled customer service to its healthcare customers worldwide. Siemens will implement KNOVA Self-Service and KNOVA Contact Center to deliver a personalized and adaptive customer support experience across channels.”
Brent’s Blog: So I guess I really was in Newsweek
“Last September I was really excited to be included in a virtual expert round table Newsweek magazine was putting together on CRM. This was part of a new project of theirs called Driving Innovation, which would discuss issues of interest to business. I was told it would be posted on the new website they were putting together within a month.”
