Dovetail Software Blog: Daylight Savings Time (DST) Impacts Clarify Database
“Those
who have called Daylight Savings Time a folly from the beginning may
snicker at the Congressional decision to alter the dates, but those who
have anything to do with software aren’t laughing. Changing the dates
of the Daylight Savings Time active period, for the first time in
decades, will throw a lot of clocks out of sync.”
MrDave’s (David Yack) CRM Blog!: Congress won’t patch your CRM system…
“Yup,
they made the law back in 2005, that Daylight saving time would be 3
weeks earlier – now time has come to update the clocks. Check your CRM servers to make sure they have the latest patches – but make sure you read the details.”
CRM Directory: Extraprise Introduces First Onshore CRM Support Center
“Extraprise®, the B2B database marketing services and CRM systems integration provider, today announced that it has introduced its CRM Support
Center, an outsourced support services platform that enables clients to
cost-effectively tackle critical support and development issues
onshore. The Extraprise CRM Support Center platform is the first high-level onshore support center manned by Siebel experts.”
CRM Mastery: Customer Service Champs
“Providing
great customer service is much more than just a job for the front lines
or the call centers. It takes coordination from the top, bringing
together people, management, technology, and processes to put
customers’ needs first. That’s true today more than ever. Technology is
leveling the barriers between alpha companies and also-rans, making
great customer service one of the few ways companies can distinguish
themselves. Retail, online, and phone shopping channels are expanding,
increasingly prompting customers to demand a seamless—and
painless—experience. Refining time-tested concepts and coming up with
cutting-edge ideas is critical for managing rank-and-file workers and
measuring what customers think.”
Project Paradox: Are CRM and Proper Development Mutually Exclusive?
“I’ve
dealt with a lot of this in my professional career. The solution,
unfortunately, is anything but simple. Developers need a
clearly-defined process to maintain an efficient and profitable work
flow. CRMs need to keep the client happy to maintain good business
relationships. The question then becomes, how can you keep the client
happy without endangering the integrity of the development cycle?”
E-Commerce News: Meeting the SaaS Security Challenge
“2007
enterprise software budgets are showing a 10 percent year-over-year
increase, according to a recent Forrester Research survey, with
software-related spending expected to account for 30 percent of the
total.
“Companies are looking to spend that money on
improving integration between applications Make sense of your IT
infrastructure – Click Here., upgrading security environments and
adopting service-oriented architecture (SOA).
“In addition to SOA,
Software as a Service (SaaS) and other forms of on-demand applications
are becoming more prevalent within enterprises, according to the
report. As the use of on-demand applications increases, so does the
likelihood of attacks by cybercriminals.”
