Dovetail Software Blogs: Upgrading Enterprise CRM - Development Guidelines
“Remember
also that upgrading the system is never really a finished step in terms
of the company’s business: maintaining applications on an ongoing basis
is part of the value equation with all software. You want to know how
far into the future this particular development is likely to carry you,
and what are the resource costs to go beyond that horizon? What happens
when the business needs of the company change? How agile is the
proposed system?”
The 100% guaranteed easiest way to do Enterprise 2.0?
“DO NOTHING -
And then your bright, thoughtful and energetic staff will do it for
you. Trouble is they will do it outside your firewall on bulletin
boards, instant message exchanges personal blogs and probably on
islands in Second Life and you will have lost the ability to understand
it, influence it, and integrate it into how you do business.”
Encouraging Enterprise 2.0: As simple as possible, but no simpler?
“So
this is the call to action to IT departments where they can actually do
the most good and use their top-down influence to find ways to embrace
Web 2.0 by eliminating the intrinsic barriers to it without
compromising the integrity of enterprise systems or our businesses.
Enterprise software architects, CTOs, and CIOs must start thinking
about this, or they will have to become the policemen to stop the
movement en masse to outsourced systems, SaaS, mashups, and other
self-service on-demand applications that meets users needs. The
Do-It-Yourself era has arrived and it’s flowing inside the firewall
fast.”
Cisco Throws Down Gauntlet With $3.2B WebEx Buy
”’The
historic problem with video conferencing is that it is difficult to
use,’ remarked Enderle, ‘so the more a product is integrated from the
beginning, the better. Out-of-box integration and ease of use is what
Cisco will be able to bring to the table with this acquisition.’”
Why Cisco paid $3.2B for WebEx?
“Microsoft
with its communications efforts is increasingly competing with Cisco in
the VoIP business. The two companies will continue to butt heads as the
worlds of computing and communication collide and become COMMputing.
“WebEx
which started out as a simple web conferencing company has started to
take on some of the qualities Microsoft’s Steve Ballmer (via Foley)
outlines. Shared workspaces, email and even office type apps are part
of WebEx’s extended offerings.”
SharePoint: The next big ‘operating system’ from Microsoft?
“Microsoft
officials increasingly are talking up ‘Software + Services,’ as opposed
to ‘Software as a Service’ in explaining Microsoft’s future. So how
does Microsoft keep the growing family of business services it is
introducing tethered to on-premise software?
“SharePoint Server is the answer. Not Windows. Not Windows Server. Not Office. SharePoint.”
Gartner Business Intelligence Summit 2007: Redefining BI
”’It’s
a very dramatic shift,’ Hostmann said. ‘It’s not just about building a
data warehouse and putting some reporting tools on top of it. It’s
about putting a much larger framework together that includes a much
larger piece of the organization, and delivering more of these
different kinds of analysis capabilities than you’ve had in the past.’
“With
that, Hostmann unveiled a BI and performance management framework that
he said will help organizations better plan how they will use BI to
improve overall performance.”
What you need to know about Decision Services
“You
need to identify operational decisions and automate them; you also need
to separate them out from the rest of your applications so that they
can be managed and reused. The best way to do this is to design what I
call Decision Services – services in your Service Oriented Architecture
that automate and manage highly targeted decisions that are part of
your organization’s day-to-day operations.”
