Dovetail Software Blogs: Dovetail Makes the Difference
“Dovetail
has been able to create its market-leading APIs from the beginning
because nobody understands Clarify better than Dovetail. Customers and
IT departments who worked closely with Dovetail’s engineers were always
impressed with their capabilities, and now with the advent of the
engineer blogs on the Web, we are able to look into the development
shop and see the Dovetail engineering ethic at work.”
Knowledge Networks and Careers: Academic Scientists in Industry–University Links
“some
large firms in the high-technology sectors have sought to break away
from the limitations of internal R&D and firm-based careers for
scientists by engaging in external collaborative projects to gain
access to the open knowledge networks of university researchers.
“The
paper develops the concept of an ‘overlapping internal labour market’
to provide a conceptual bridge between internal labour markets and
network organizations.”
OASIS Approves New Web Services Security Standards
“OASIS,
the international standards consortium, announced that its members have
approved WS-SecureConversation version 1.3 and WS-Trust version 1.3 as OASIS Standards, a status that signifies the highest level of ratification. Developed by the OASIS Web
Services Secure Exchange (WS-SX) Technical Committee, these new
standards define policies and extensions to WS-Security that enable the
trusted exchange of multiple SOAP messages.”
VoIP and the Emerging-Market Call Center
“Many
call centers in emerging markets are making the migration from legacy
voice and data communications to VoIP platforms as a means of obtaining
a much wider range of features that can increase productivity, reduce
costs and lead to more efficient and effective management.”
Survey: Customers Give Low Service Marks to Asian, Australian Banks
”’Quite
often we find that financial institutions in many markets in Asia put a
lot of their marketing Free Trial. Reduce returned mail by verifying
addresses before they enter your database. budgets into acquiring
customers,’ Bain partner Edmund Lin, one of the report’s coauthors, was
quoted as saying.
”’To get people to be real advocates of
your institution, you often have to invest more in retaining and
deepening customer relationships,’ he added.”
Microsoft readies new ‘Tahiti’ collaboration service
“Tahiti
is one of a number of future hosted services that Microsoft is thought
to be building on top of Exchange Server, Office Communications Server
and SharePoint Server, according to sources. Others in the “family”
include Exchange Hosted Services and Live Meeting, sources said. The
team behind Tahiti is Microsoft’s Unified Communications incubation
team, sources added.
“Microsoft is expected to position
Tahiti as both a consumer and a business service that will allow for
collaboration on the fly.”
What’s your going rate? IT work orders by state
- According
to MarketView’s Hourly Rate Index, Maine, West Virginia and Vermont are
the most expensive states for on-site IT service. California, Ohio and
New Jersey are among the least expensive states per hour.
- Work
orders are accepted in as little as 3 minutes in states such as South
Carolina, Ohio and Florida, where technician coverage is dense. Median
time to acceptance is lengthier in states with fewer providers, such as
Wyoming, Alaska and Delaware.
- The VoIP and Consumer
Electronics categories are among the most expensive work order
categories, nearly doubling the average price of the POS and Printer categories.
The IT Deregulation Act
“My
premise here is that if you want to follow that path why stop there…
why not going all the way and fully deregulate your IT i.e. make all
your IT division-offered services compete with external market
offerings. In this scenario central IT becomes only one of the many
service providers, you (business unit / empowered
ex-central-IT-constrained customer) can choose from.
“We
have all experienced the benefits of the deregulation of government
protected monopolies such as the airlines, telcos, utilities (energy) why not push that model to corporate IT?”
