Dovetail Software Blogs: What Do Customers Want?
“Offering
good customer service seems to be one of the most difficult things for
the modern corporation to pull off. Customers in general all around the
world aren’t very happy with the service they’re getting, and companies
are straining their IT departments to wire the workers into the
software that makes it all better. Will it work?”
E-MAIL management comes of age
“Just
when knowledge workers thought IT might be getting a handle on managing
burgeoning e-mail, instant messaging (IM) and other content, the goal
line keeps moving. There is not only an ever-expanding amount of
content, but also it is coming from a greater variety of sources, and
new requirements for capture and classification of live content are
arising from regulation, litigation and governance demands.”
GOVERNMENT gets a GRIP on KNOWLEDGE SHARING
“Government
offices are starting to take advantage of enterprisewide knowledge
management systems to share information across widely dispersed offices
that handle everything from criminal arrests to land management to
taxation. Although many of the technologies that enable that sharing,
like enterprise content management systems, have been around for
several years, numerous state, county and local governments are still
in the beginning stages of their programs.”
IBM wants you to network
””We
want to allow communities within the organisation to collaborate
together, to innovate and to change the ways companies do business
together,”
How by Joining Communities the Job Is Much Easier
“So,
finally, we are seeing how communities are making their way back into
the corporate agenda and how through social computing they will
continue gaining more and more ground till they are fully integrated
into the different business processes.”
The rise of social networks and using Linkedin and Zoominfo as a research tool
“Last week I had a meeting with the French CFO
of an HR software company. Had I searched for him on Zoominfo and
Linkedin before the meeting in just a few seconds to find him, and then
a few minutes reading I would have discovered what university he went
to, the subject of his degree and where he did his MBA.
I would have had his recent employment history and found out what he
did before joining the software industry, as well as how long he had
been with the current outfit. I could have read the press release
announcing his appointment. I could have known about some of the things
he’s interested in, and where he was born and brought up. This is the
sort of profiling that could have been done a few years ago, but with
some significant cost and effort. Today it’s just a few minutes when
I’ve got an Internet connection.”
Formal BPEL standard set for approval
”’There
are some significant changes from the prior version 1.1, including
removal of the “partner” concept to facilitate B-to-B interactions and
definitions of programmatic flows across organizations,’ said analyst
Ronald Schmelzer, senior analyst at ZapThink, in an e-mail. ‘BPEL 2.0
introduces a number of new ways to compose services together
programmatically as well as greater XPath and XSLT support for XML as-is, without having to involve C# or Java to interpret things.’
”’The problems with the BPEL
spec is that it still doesn’t support the human aspects of workflow
well and it approaches composition of services from a programmatic
perspective, leading some to believe that BPEL is simply another way of coding processes using XML rather than a programming language,’ Schmelzer said. ‘More work will need to be done to make BPEL
more declarative in nature to support ad-hoc processes that include
human interaction and support choreographies that are more abstract.’”
Because you wouldn’t use a screwdriver on a nail…
“After some discussion I finally got the guy to realize that BPEL is an orchestration language, nothing more. Trying to use an orchestration language for all of your BPM
needs is like trying to drive a nail with a screwdriver – use the right
tool for the right job and you’ll find life is much easier.”
