Amdocs Clarify Data Massage With Dovetail Software
“Back
in the last decade Dovetail Software, then going by the name First
Choice Software, started creating APIs to extend Clarify CRM
systems in new ways that went beyond the feature and function sets
coded into the Clarify software. This was immediately acclaimed by
grateful IT departments throughout the market.
“Software and especially networked distribution have come a long way since our early days in the field, but the humble API still remains front-page headline news every day.”
A Hybrid Approach to E-Mail: The Best of Both Worlds
“Today,
a majority of enterprises work in a Microsoft Exchange environment.
Microsoft has been able to monopolize the e-mail server market because
companies have invested substantially in Exchange and
Exchange-compatible systems. Microsoft, for a variety of reasons, has
been slow to respond to open standards. Yet customers are longing for
third-party integration via open standards, which would allow them to
access a world of innovation and lower costs that would otherwise be
closed to them.”
Data Mining: Customer Data Knocking at Your Door
“Many
companies later found that these costly solutions created by IT
generalists looking to capitalize on a booming sector were far too
nonspecific to make real impacts. On the contrary, many of today’s data
mining solutions tailor to individual companies and market needs, and
are built by providers experienced in specific sectors.”
Is Customer Support Triple Play’s Albatross?
“Customer
satisfaction with broadband providers has been trending downward
recently, said Steve Kirkeby, executive director for telecommunications
and technology for J.D. Power and Associates.
“An important factor contributing to that fall has been the rise of triple play services—phone, high-speed Internet and TV —by broadband providers, he maintained.”
We are masters of technology. Or are we slaves?
“Connectivity
and communication has increased with it now being easier than ever
before to contact our friends, co-workers and relatives. We are now
available for contact twenty four hours a day, seven days a week and
365 1/4 days a year. No matter where we are our electronic companions
will find us and beep, burble and whistle until we answer those
demands. Even staid kitchen items like refrigerators and ovens, even
toasters, have the ability now to make demands of us.”
Are you running IT like it’s your business? Part 2 of 5
“What
are some of the most common phrases you hear when attempting to promote
change within your organization? The top one I hear is “I don’t have
time”, followed by “I don’t have money”, followed by “I need more
resources”. These are the biggest cop outs in the world. The reason why
nobody has time, money, or resources is because they don’t put any
initiatives in place that allow them to do anything other then put
fires out.”
Web 2.0 the quality of the data is getting important
“In
some of the more complex projects that I am doing the thing that we
keep on running up against is that the commercial databases for
information and the Google mapping system are just not accurate enough,
or will point off in the completely wrong direction because of the way
that the ISP’s route their information
systems. In some databases I can correctly identify my general
geographic location by IP, in others it looks like I am in Texas,
Denver, or in Bellevue.”
