Dovetail Software Blogs: The IT Shop: Open For Business
“Under
pressure to run itself like a business, and now forced to provide value
to stakeholders in the same way commerce provides satisfaction to
customers, the IT division of the enterprise has to find new ways of
talking with the company. Several models taken from commerce are useful
to emulate, but it would be tragic if IT learns the wrong things from
commerce, throwing away its insider status, and alienating its
customers.”
Aggregation – Slim devices, Google, Zoho
“Internet
provides a good way to aggregate such grass root level work which
individually have no marketability, but collectively represent sensible
business case for a profitable entity.
“Distributed
software development, managed only at the product roadmap and customer
engagement levels will allow for lot of creativity, less overheads and
tremendous economic value created both for the inventor/creator and for
the aggregator.”
Application lets customers ask and answer their own questions
”’It’s
tough to write copy that’s customer-centric,’ said Sam Decker, vice
president of marketing and research at BazaarVoice. ‘Product copy fills
a void. Ratings and reviews fill a void, but there’s something missing.’
“It’s a void that can be filled by an e-commerce site’s own customers.”
Reducing the Costs of IT Security Management
“This paper discusses the ways that IAM
can help streamline the management of IT security and improve the
overall operational efficiency of your enterprise. The focus of this
paper is on the cost reductions that can be gained through the use of
an integrated Identity and Access Management (IAM) solution.”
Oracle buying Agile – Is it Time to Rethink PLM?
“In the end, PLM,
like Agile, was a great idea that simply never lived up to its
potential. Oracle’s new and unprecedented challenge in its enterprise
software roll-up role is to make PLM what it
never was: an enterprise-wide strategic initiative. If they succeed,
this acquisition will be a true watershed moment in the industry. If
they don’t, it’s because someone else has gone ahead and figured out
where PLM really has to go, and then taken it there.”
Gartner Names the Top Service Providers
“This year’s North American CRM service provider quadrant reveals Accenture and IBM GBS as the strongest implementation partners.”
The Value of Intermediation
“I
argue, passionately, that a service that does not leverage a Canonical
data model (explicit or implicit) is not useful outside a small handful
of very specific situations. Such a limited service provides some small
benefits, but probably not more than a COM+ component would, and certainly not enough to justify all this interest in SOA.
We get no business agility from this kind of service. Therefore, as an
Enterprise Architect, you can create it, but I will not use it, nor
will I look kindly on another application that does. Poor integration
is just barely a half step up from no integration. Some would argue it
is a step down.
“In conclusion, I don’t say that
intermediation is a requirement of a service oriented architecture. But
I do say that intermediation is a requirement of a service oriented
architecture designed to deliver composability, and therefore, business
agility.
“That’s the one I care about.”
