Dovetail Software Blogs: Email Needs To Collaborate
“Email
is outdated in an age progressing rapidly with technologies of
collaboration. Knowledge is what matters now – and always did, else why
communicate in the first place? The great value of Enterprise 2.0,
deriving from the technologies and examples of Web 2.0, lies in using
the database as repository for all information, separated from its
media of transfer and consumption.”
Principles of Business Performance Management
“Organizations don’t win prestigious honors by accident. Award-winning enterprises embrace behaviors that escape competitors.
“This
article borrows from my book Five Key Principles of Corporate
Performance Management by focusing on principle 4: Improve performance
through the integration of active customer listening post outputs
translated into new product and service designs.”
Agile 2007 Day 4 – Team Velocity, Tic Tacs, and Retrospectives
“First,
there’s the human element. Learning agile is not just about learning
concepts, methods, practices, and philosophies – it’s about learning
self and team. One is required to reach for new levels of
self-understanding, achieve new levels of collaboration and openness,
and then continue to stretch and learn.”
Google: Reinventing management?
“For
me, Google doesn’t have the track record to claim much of anything
regarding management practices. In technology I look to Cisco Systems
as a company to study. Cisco rode the dot-com boom, lived through the
collapse and is in a great position for the next phase of the Internet
buildout. All of that retooling happened on the fly with Cisco CEO John Chambers at the helm. We should let Google’s model ripen for a while and study Cisco’s management model in the meantime.”
Customer data crucial to consolidating CRM
“Grappling with customer data is a constant struggle for organizations trying to get CRM right, perhaps never more so than during a merger or acquisition.
“Finding
the right partner, dealing with change management and the data—merging,
cleansing and creating one data set for 40,000 contacts in the CRM system—were the challenges.”
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“BlueCross
BlueShield of South Carolina (BCBSSC) has one of the largest technology
workforces in the state and provides health insurance and
administrative services to more than 1.3 million people statewide. So
when BCBSSC sought to address the
unacceptable wait times providers were experiencing when trying to
reach support representatives, they found their solution was only a
click away.
“By implementing a Voice over Internet Protocol (VoIP) solution, BCBSSC streamlined the call center service process and improved overall responsiveness to provider inquiries.”
The ERP mess we’re in
“I can agree with that. It often seems that IT buying decisions are made on the basis of political necessity or ‘me too’ ERP
envy or the need to adhere to ‘corporate standards’ sometimes with
scant consideration of the need to match software to business
requirements. Throw in a meaty IT project and it is easy to see how
CXOs might be swayed. But this still begs the question: what can be
done that will allow business to enjoy benefits going into the future?”
