Dovetail Software Blogs: The ROI of Knowledge
"Today
we operate in a knowledge economy whose profits are generated by
knowledge workers, and if you accept t
his then you know there’s ROI
somewhere in the process of workers training themselves using an
infrastructure you provide, but without your investing in formal
training as such. You’re just not sure where to find the ROI - what key performance indicators do you use to show the dollar return?"
Microsoft's HealthVault Lets Consumers Stash Vital Records Online
"In its rollout, Microsoft took care to address the natural concerns
about privacy surrounding such an initiative. This data could be easily
seen as a mother lode of riches by class action attorneys, insurance
companies or hackers capitalizing on the growing trend of medical
identification theft.
"Microsoft designed the service around encryption technologies and
its work flow processes are based on best practices in privacy
policies, winning it an endorsement from the Patient Privacy Rights
Foundation.
"However, there are a number of potential pitfalls that could send
the data into the wrong hands, including unsecure PCs on which the
consumers would first store their health data before transferring it to
the HealthVault and the question of how much of the data will be
accessible to the partners and the steps they will take to protect it."
Steve Ballmer still doesn’t understand social networking
"Don’t miss this quote. It’s demonstrates everything that is wrong with Microsoft’s approach:
“'There can’t be any more deep technology in Facebook than what
dozens of people could write in a couple of years. That’s for sure,' Ballmer said.
"When I worked at Microsoft I heard this over and over and over again
from various engineers and program managers who STILL haven’t competed
effectively with WordPress, Flickr, Skype, YouTube, or any of the other
things over the years I’ve heard this 'we can build that in a few
weeks' kind of arrogant attitude attached to."
Building a Culture of Collaboration
"When it comes to collaboration, many companies have a long way to go. 'We are early in the cycle, maybe the second inning,' says David Smith,
head of the human performance practice in North America for Accenture,
a global consulting and technology services firm. 'Companies are
beginning to attack it. Very few are getting it right.'"
A CRM business case can ensure success post-implementation
"According to the survey, the more measurement companies do, the more
success they report. Of respondents that have created only a project
plan, 50% reported a successful implementation, 60% of those that did
an ROI analysis reported CRM success, and 70% that did a post-project
review saw success, according to the survey."
What an Enterprise Architect needs to know
"The difficulty is to manage the vast knowledge required by an EA,
spanning all business, technology and organization domains. To develop
an EA, an Enterprise Architect and a well-oiled EA team needs to cover expertise that stretches across fields such diverse as:
- "Enterprise Value Chains, Business Models and Strategy, Operations
- Business Process Frameworks, BPM, Rules, orchestration, BAM, B2B
- EA frameworks (Zachman, TOGAF, FEA, TEAF, IAF...), architecture design methodology, best practices"
Pay attention to GRC
"There's a new category of enterprise
computing beginning to take shape and I believe it will be important to
the front office and CRM. The category in question is GRC which stands
for governance, risk, and compliance. Governance became a big deal
when too many corporations let down their shareholders as well as other
stakeholders like employees and imploded due to management misconduct.
Companies like Tyco and Enron will be GRC whipping-boys and shorthand
for bad management for a long time."
