Dovetail Software Blogs

"After lots of requests, Nothin But .Net is finally coming to Austin,Texas!! I am sure that seats are going to sell out fast, so hurry and register here if you want a spot in what will surely be an amazing week of crazy coding!!"

"The underlying desire -- that programming ought to involve rigorous, logical reasoning about clearly defined abstractions -- is largely correct. The confusion arrives when the content -- this ability reason precisely about very imprecise things (like the real world) -- is confused with the form, some magical 'X' that instantly elevates any activity to programming. Unfortunately, like all idolatry, it's not a rational conclusion so disabusing individuals of such notions is terribly difficult. But I think they all come around eventually. All disciplines that don't participate in metaphor, that revolve around creativity in the face of severe constraints, eventually come to realize that less is more."

"We are experiencing the same as several new high profile Fortune 100 clients are now using InfoCision to handle their calls in USA with high quality results.  These companies have told us they have become disillusioned with the offshore model as the expected ROI has not materialized and poor quality has significantly hurt their customer satisfaction rates."

"While the trend of offshoring tele-work continues, the threat of large-scale job losses appears to be receding. Low-wage havens like India and the Philippines continue to beckon, but the easy gains from moving offshore seem to have been tapped, analysts say."

"Sears Holdings Corp. today selected OgilvyOne, the digital and direct marketing unit of Ogilvy Worldwide, as its direct marketing and CRM agency of record. The move, which essentially outsources the retailing giant's customer relationships for the first time, represents what analysts call an anomaly for the industry -- a reflection, some say, of the retailer's financial difficulties."

"Microsoft Relevant Products/Services recently announced steps to do away with some of the complexity via its debut of Microsoft Customer Care Framework 2008 (CCF 2008), a software product designed to help companies improve the quality of their customer interactions by aggregating information from existing business applications into a single unified Relevant Products/Services desktop. This latest version offers noteworthy updates to simplifying tasks and workflow processes, integrating customer interaction channels and accelerating the time to market. By implementing CCF 2008, companies can actually increase operational efficiency and enhance productivity within their customer care environment."