Dovetail Software Blogs

"Amdocs and R.H. Donnelley Corp. signed a five-year agreement for Amdocs to continue to provide R.H. Donnelley with services such as ongoing application support and maintenance, day-to-day data center operations and testing automation, the companies announced Tuesday."

"'From a pure software perspective, customer management applications are [respondents'] lead software investments, followed by [business intelligence/performance management] and ERP in 2008,' the [AMR Research] report said. 'These preferences should come as no surprise from this sector. According to the 'Customer Management Spending Report, 2007-2008,' nearly two-thirds of all companies in the midmarket reported a planned increase in customer management spend in 2008.'"

"Of course, the past four decades of IT history (and management in general) are littered with horror stories of overpriced consultants overpromising and underdelivering. Expensive consultants are brought in to try to unravel the screw-ups left by previous teams of expensive consultants, and the beat goes on. Why should things be any different for SOA?"

"In addition current investments in Complex Event Processing/Business Activity Monitoring will not realize widespread ROI unless systems can respond intelligently and automatically to most events and this means making decisions about how to act without this reliance on people."

"Retailers are incorporating knowledge management into their processes to gain advantage over their competitors, enabling executives and lower level managers to quickly run reports on sales and other performance measures, to handle inventory better and to gain a clearer understanding of their products."

Business process management (BPM) has been one of the most successful types of enterprise applications. Rather than becoming shelfware, it tends to proliferate throughout an organization once its capabilities are demonstrated. Many applications have been implemented that automate routine processes previously handled manually. However, BPM has also shown that it can rise to the occasion to address complex and challenging situations.